Customer Support
When choosing new technology, it’s important not only to evaluate different products and features but also to understand the level of support you can expect after the sale. Grace Hill has three decades of industry experience working with multifamily and commercial real estate clients across the world, so we understand your specific needs.
We have proven processes and dedicated staff that ensure you maximize the value of your training, policy, and assessment solutions. With Grace Hill, you’ll get more than a software provider; you will work with a dedicated partner to improve performance, increase stakeholder satisfaction, and reduce risk across your organization.
How To Protect Your Properties & Business
Industry Expertise
Implementation Doesn’t Have To Be Overwhelming
When you choose Grace Hill, you can rest easy knowing your software implementation will be smooth and successful. Our experts manage more than 600 software implementations each year — and with 1,700 clients, we’ve seen it all! Our proven and professional implementation process allows you to immediately see the benefit of your investment. Plus, our software is easy to learn, so new employees can get up to speed quickly.
Industry-Specific Customer Success
Grace Hill has specialized customer success teams that proactively work with clients to get the most value from their policy, training, and assessment software. From client business reviews to onsite visits and product recommendations, our account management team will take your Grace Hill software to the next level.
Our Support Experts Have You Covered
Grace Hill’s U.S.-based specialists have industry expertise and are ready to support your ongoing success. Whether you have a quick question, need help with a specific feature, or have an urgent concern – our team is just a call or click away. You also can access our Customer Resource Center (CRC) anytime for helpful guides, videos, and other support documentation.
Looking for Grace Hill customer support solutions?
Visit our customer FAQ page for answers to common questions.
Customer Support
Survey Support
Trusted by more real estate organizations
Grace Hill has industry-specific solutions and superior content to help clients improve property performance, reduce operating risk, and retain talent.
Helping Businesses Like Yours:
"Grace Hill is literally our one-stop-shop for all things learning and development. They have been instrumental in providing course content that meets current regulatory requirements. And without the help of Grace Hill’s suite of performance solutions, we would be unable to respond to the ever-evolving landscape of our industry."
Diane Tidwell
Gumenick Properties
"I chose Grace Hill not only because of their industry-specific platform — they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business and works with people who have been in property management positions."
Christie Upp
Apartment Management Professionals, LLC
"Validate is a wonderful tool that has helped as I develop and implement our leasing school. As a result, I have used this to gear my training towards their needs rather than wasting time on skills that have already been mastered."
Amy Fernandez
Phillips Management Group
"ReputationBuilder gives us great visibility and insight to be able to view and respond to each review in a more streamlined and automated format. The experts at Grace Hill helped us build a strategy that fit our company size and goals."
Dana Hill
RangeWater
"We’ve been able to streamline our policies and procedures to allow our team members immediate access to consistent, up-to-date information."
Jackie Rhone
Greystar
"We are rather obsessed with KingsleySurveys and use it to drive focus and change in almost everything we do. If it’s not measured in Kingsley, it must not be that important."
Brian Ericson
Wood Partners
You can count on Grace Hill’s Implementation, Support, and Account Management teams to help improve the performance of your:
More Than a Software Provider
With Grace Hill, you’ll have a dedicated partner to improve performance, increase stakeholder satisfaction, and reduce risk across your organization.
