Customer Support
CRE policies, surveys, and benchmarks proven to increase renewals and reduce risk.
The link between tenant satisfaction and renewals is undeniable, but gathering accurate data
for your properties can be challenging. Grace Hill has comprehensive survey tools, worldwide
industry benchmarks, and commercial operating procedures that have proven to increase
performance and mitigate risk. Work with our in-house CRE experts for insights and best practices for commercial office, industrial, medical and retail sectors.
Standardized operating procedures and stakeholder insights drive performance.
Increase Tenant Renewal
Mitigate Performance
Improve Property Performance
Enhance Portfolio Value
Stakeholder Surveys Raise Your ESG standards and GRESB score
Sustainability and ESG standards have become increasingly important for CRE organizations. Conducting 3rd party surveys and documented policies is one way to increase your GRESB score and enhance your ESG efforts while capturing unbiased data on what matters most to your stakeholders. Surveys offer essential insights that help you make property investments that best increase tenant satisfaction and renewals.
"They are ALWAYS so quick to respond and really helpful. I enjoy working with the dedicated team assigned to us. They provided the information we needed to report back to our clients and investors, as well as to industry surveys such as GRESB.”
Amy Campero
Senior Operations Manager
Principal Real Estate Investors
CRE surveys offer the insights needed for better results
Capture unbiased feedback from stakeholders so you can make decisions based on facts vs. gut instinct. Increase your asset value and NOI with tenant, employee, and investor assessments.
KingsleySurveys Supports Multiple Commercial Sectors
Office
Industrial
Medical
Retail
Multifamily
Standardized procedures and CRE policies
Grace Hill turns policy management from a burden into a strategic advantage. Improve your portfolio performance and maintain regulatory compliance by ensuring everyone in the organization has access to policies at any time, and on any device.
"The last thing we want is for our property management offices to miss something because policies are not consistent or outdated. The decentralized system left too much room for uncertainty and inconsistency in our accountability. Grace Hill takes the guesswork out of it."
Michael Aisner, RPA, LEED AP
SVP, Property Management
RXR Realty
Trusted by CRE Organizations
80%
Of the largest global investment managers partner with Grace Hill
2.2Billion
Sq ft managed by commercial clients
3.5x
More likely to renew lease when satisfied
120 K+
CRE stakeholders surveyed annually
7.3M
Residents surveyed annually
Award Winning Solution in Commercial Real Estate
Grace Hill was recognized in 2022 as a Top 10 Commercial Real Estate Solutions Provider, for our focus on the commercial real estate industries, as well as for providing insights and resources to those who manage real estate and their portfolios.
"The KingsleySurveys team provides great support, ensuring that our team can get the most out of the results of the surveys."
Florian Wnuck
European Head of Business Development
GLP
Download our commercial brochure to learn more about our trusted CRE solutions.
Talk to an industry expert about how Grace Hill’s CRE solutions can improve your portfolio performance.
Request a personalized demo today!
CRE Resources
Infographic
eBook
eBook
A recent MIT and Maastricht University study, led by GRESB co-founder Professor Nils Kok, found direct effects of tenant satisfaction and renewal rates. Review the latest research data that quantifies the connection between satisfaction and higher gross and effective rents.
With an increasingly tight labor market and growing regulatory requirements, it’s important to consider streamlining operations to improve property performance. Looking for a place to start? Download this free ebook.
For CRE organizations, the more things change, the more important it is to track the right KPIs. Data on tenant and employee satisfaction, renewal intent, amenities, and space needs all directly impact your asset value. Find out if you are measuring what really matters!