Customer Support
As a property management professional, you know that a positive resident experience will increase renewals, but it can be difficult to know where to focus your efforts to really “move the needle.” Because so many things impact resident satisfaction, even the most experienced leader can struggle to know where to start.
But you don't have to figure it out alone! Grace Hill's surveys deliver actionable insights into what matters most to your residents, often revealing opportunities for targeted training or policy improvements. Plus, our experts partner with you to analyze the data and turn it into a clear plan for boosting satisfaction — and renewals.
Grace Hill clients with multiple solutions see up to 13% increase in resident renewal intention!
Training
Policies
Surveys
Mystery Shopping
Reputation Management
How would a 13% increase in renewal affect your business?
Clients who stack multiple Grace Hill solutions together create a cycle of improvement within their company that translates to real cost savings and software ROI. Start with resident surveys for feedback on what they see as your property’s strengths and weaknesses. Use these insights to do more of what residents like and fix the things they don’t with employee training, assessments, and policies that help guide onsite staff. Grace Hill can help you uncover opportunities for growth and profitability in your multifamily organization!
Calculate Your Potential Savings Now
Clients with multiple Grace Hill products report increased renewal intention that translates into substantial annual turnover cost savings! Enter your portfolio’s unit count and current renewal rate below to calculate your potential turnover cost savings when you use multiple Grace Hill solutions.
Based on National Average Turn Cost of $4000 provided by Multifamily Insiders (includes estimates for lost rent, maintenance/repairs, personnel, and marketing costs).
Create a Cycle of Improvement With PerformanceHQ
One platform with all the tools you need to boost renewals.
Disparate solutions cannot compare to what is possible with Grace Hill. When you combine our best-in-class training and policy manuals with our Survey, Mystery Shopping, and Reputation Management solutions, you can create a cycle of continual improvement within your organization.
- Survey residents at every milestone to gauge current sentiment.
- Leverage trusted multifamily course content to train your team.
- Collect policy acknowledgments after training is complete.
- Connect mystery shopping assessments with short courses to address skill gaps.
- Leverage online feedback to uncover gaps and training opportunities.
“Through listening to our residents, we’ve improved the living experience for a whole lot of individuals and families who rent from us and made our communities more valuable. Maintaining a good community reputation through quality service to your residents improves NOI through reduced loss-to-lease, lower total vacancy loss, and avoiding unnecessary turn costs. Applying conservative assumptions, the improvement in NPS over time is likely generating an additional $50-$60 million in value for our investors.”
Thomas Stanchak
Director of Sustainability at Stoneweg
Policy, Training, and Assessment Solutions That Drive Performance
Today’s multifamily rental housing industry is evolving at a fast pace, and you need a trusted partner on your side to keep your business compliant, satisfy your residents, and retain the top talent in your markets.
Training
Training
Grace Hill is trusted by more than 2,300 companies, so you can be confident that you’ll have what you need to educate employees and reduce risk in your organization.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Credentials & CECs
Credentials & CECs (Visto)
Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.
