Customer Support
Resident Surveys in PerformanceHQ:
The Complete 360° View of Your Resident Journey
Stop reacting to turnover. Start proactively improving your resident experience.
The future of resident feedback is here. Resident Surveys in PerformanceHQ is the next evolution of the industry-leading KingsleySurveys, which is now fully integrated into our award-winning platform. Gain a unified view of your resident journey, with AI-powered tools that transform insights into action, boost satisfaction, and drive performance across your portfolio.
PerformanceHQ streamlines your survey process and compares your results to the Kingsley Index™, the real estate industry’s most comprehensive performance benchmarking database. Plus, you can earn a Kingsley Excellence Award when your overall resident satisfaction outperforms the index — helping you stand out from the competition and attract new residents.
Unify Your Data
Combine survey results with your other performance data, including Training and Mystery Shopping, in a single, centralized dashboard.
Establish Your Baseline
Compare your performance against the industry's most comprehensive benchmark to know exactly where you stand and where to improve.
Take Action
Get AI-powered insights and tailored recommendations that help your teams focus on what matters most and follow through.
One Platform, One Login
Access the tools you need to improve performance through one seamless experience in PerformanceHQ.
See how Resident Surveys in PerformanceHQ transform feedback into results.
Your Complete Resident Feedback Solution
Capture a full 360-degree view of resident sentiment with a comprehensive suite of surveys, all tracked in one place.
Streamlined Workflow & User Experience
We’ve overhauled the survey process to save your team time and ensure quality feedback.
- Faster Deployment: Intuitive workflows and pre-built templates cut deployment time from weeks to days, accelerating your time-to-value!
- Live Survey Previews: See exactly what your residents will see with real-time previews of surveys, ensuring an on-brand, professional experience every time.
- Multi-Language Support: Expand accessibility with survey Language Translation, featuring full support for more than 30 languages.
- Faster Follow-Ups: Receive automatic alerts for "contact me" requests so you can quickly connect with residents who need attention.
Detailed Analytics and Actionable Recommendations In PerformanceHQ
Stop manually sifting through reports. Our built-in analytic tools translate complex data into clear recommendations and trackable Action Plans.
Integrated Analytics Dashboards
Say goodbye to siloed data. Our unified Analytics Dashboard provides a dynamic, visual view of all your performance data —from surveys, training, and mystery shopping — all in one intuitive interface.
- AI Sentiment Analysis: AI analyzes all free-form comments, providing a sentiment score and a visual word cloud to show what's driving satisfaction or dissatisfaction.
- At-a-Glance Survey Trends: Quickly track key metrics like open and response rates and completion rates.
- Cross-Performance Metrics: Understand the impact of training compliance and mystery shop scores on survey results.
Intelligence+: AI-Powered Recommendations
This powerful tool delivers AI-powered insights with tailored recommendations that address performance gaps and highlight success.
- AI-Summarized Insights: Critical trends and gaps are automatically surfaced and prioritized for you.
- Tailored Next Steps: Get suggestions, like targeted training or service improvements, to proactively address concerns and reduce turnover.
- Survey Comment Recommendations: Powered by Gracie, Grace Hill’s AI assistant, you’ll receive insights directly from survey comments, organized into 13 predefined categories.
Action Plans Drive Accountability
Insights only matter if they lead to action. Action Plans in PerformanceHQ ensure timely follow-through of specific tasks that drive resident satisfaction.
- Trackable Tasks: Create and assign tailored tasks for each community based on their specific feedback.
- Seamless Integration: Action Plans in Intelligence+ are automatically pre-filled with Grace Hill’s recommended next steps.
- Drive Success: Quickly assign tasks, set deadlines, and track progress — all within PerformanceHQ.
"Intelligence+ saves me 40 hours per month in survey analysis. Now we can execute a plan quicker, allowing us to really have a better effect on resident satisfaction and retention."
Welton McCrary
Director of Property Management at Perennial Properties
"The Gracie AI summary on the recommendations is a game-changer; it gives us clear, actionable guidance so we can confidently make improvements that boost resident satisfaction and performance across our portfolio."
Sara Perry
Director of Brand, Marketing & Customer Experience at HILLS Properties