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Multifamily Mystery Shopping: A Better Way to Improve Leasing
How Grace Hill transformed everything broken with mystery shopping.
The Key to Better Resident Satisfaction Survey Scores: Experience
Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to sustainable improvement lies deeper than what’s seen on the surface — it’s in the resident…
5 Proven Ways To Boost Your Survey Response Rates
In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to capture insightful data for informed decision-making, you move beyond assumptions and hypothesized conclusions. To…