Customer Support
Our Story
Over 2000 businesses (and counting) choose Grace Hill for training, policy, survey, mystery shopping and reputation management. Why? The answer is simple. Our technology and our team! Our solutions are designed specifically for multifamily and commercial property management companies. We are passionate about this industry and we have real-world experience that makes an impact for businesses like yours.
In other words, we LIVE and LOVE this stuff!
Our Mission
It's simple, our mission is to create a positive experience for employees, businesses, tenants, and residents every day.
Our Core Values
We believe delivering an exceptional customer experience begins with our core values exemplified by G.R.A.C.E.
Making an Impact
For 25 years Grace Hill has provided trusted technology solutions that increase resident and tenant renewals, reduce operating risk, and improve net operating income (NOI).
How We Do It
Grace Hill's proven processes and dedicated team are the secret to decades of satisfied and successful clients. Experience trusted implementation, personalized support and industry expertise when working with Grace Hill.
Grace Hill Gives Back
We’re committed to making a positive corporate and community-based impact. The Impact Hero Awards Program recognizes individuals at Grace Hill client companies who go above and beyond to help others and make a difference in their local community.
Helping Businesses Like Yours
"Grace Hill is literally our one-stop-shop for all things learning and development. They have been instrumental in providing course content that meets current regulatory requirements. And without the help of Grace Hill’s suite of performance solutions, we would be unable to respond to the ever-evolving landscape of our industry."
Diane Tidwell
Gumenick Properties
"I chose Grace Hill not only because of their industry-specific platform — they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business and works with people who have been in property management positions."
Christie Upp
Apartment Management Professionals, LLC
"Validate is a wonderful tool that has helped as I develop and implement our leasing school. As a result, I have used this to gear my training towards their needs rather than wasting time on skills that have already been mastered."
Amy Fernandez
Phillips Management Group
"ReputationBuilder gives us great visibility and insight to be able to view and respond to each review in a more streamlined and automated format. The experts at Grace Hill helped us build a strategy that fit our company size and goals."
Dana Hill
RangeWater
"We’ve been able to streamline our policies and procedures to allow our team members immediate access to consistent, up-to-date information."
Jackie Rhone
Greystar
"We are rather obsessed with KingsleySurveys and use it to drive focus and change in almost everything we do. If it’s not measured in Kingsley, it must not be that important."
Brian Ericson
Wood Partners
Work as a Team. Win as a Team.
Remote-first, but always connected.
We love people, family, pets and making an impact in the lives of our customers. We live out our core value of better together and 100% believe that we can do anything working as a team.
Meet Our Leadership Team
Kendall Pretzer
CEO
Kendall is the CEO, joining in 2018 after her company, The Strategic Solution, was purchased by Grace Hill. She has devoted most of her career to commercial and multifamily real estate, having served the industry for 30-plus years. Kendall loves playing tennis and pickleball and has been married to Fred for 33 years; together, they have two children, Ben and Allison, a dog, Charlie, and a cat, Coco.
Charles Loop
Chief Financial Officer
Charles is the CFO for Grace Hill and joined Grace Hill in the fall of 2022. Charles has led teams in finance, operations, and sales that delivered software and service solutions in various industries including travel, hospitality, and critical infrastructure services. He enjoys snow skiing and recreational cycling with his wife Lian of 29 years and sons, John and Eric.
Todd Harkness
Chief Revenue Officer
Todd is the CRO for Grace Hill. He has an extensive background in software sales and operations, having worked for several ERP software Fortune 100 companies. Todd joined Grace Hill in 2022. He is an avid BBQ enthusiast and spends much of his free time cooking, watching college sports and spending time with his wife, Angie and daughters Ava and Breeana and their dog Ziggy.
Traci Johnson
Chief Marketing Officer
Traci is the CMO for Grace Hill, joining in 2021. In her background, she has led marketing, sales, operations and product management for ERP software companies serving small and medium sized businesses for 30+ years. Traci enjoys cooking and traveling with her husband Rick. They have two grown children, Garrett and Katelyn and dog Kolby.
Greg Lozinak
SVP Customer Success
Greg is the SVP of Customer Success, joining the team in 2023. Having spent most of his career as a senior operations executive, Greg has a strong track record in commercial and multifamily real estate investment management, delivering above-benchmark investment returns. Greg is married to Amy and they have four adult children.
Shae Green
SVP Human Resources
Shae is the SVP of Human Resources for Grace Hill, joining in 2022. She has 20+ years of leading HR teams in diverse industries, forming sound partnerships with executives and senior leaders to improve/sustain employee performance, engagement, and growth. Shae has a husband and two daughters.
Krisann Gaiko
SVP Content Strategy
Krisann is the SVP of Content Strategy for Grace Hill. She joined the team in 2018 after Grace Hill acquired The Strategic Solution. Krisann has spent her entire career in multifamily, including leasing consultant roles and various regional and director-level roles. In her free time, she enjoys spending time with her husband, Jason, and children, Reese, Ryan, and Riley.
Julia Crawford
SVP Product Management
Julia is the SVP of Product Management for Grace Hill. She has over 20 years of product management experience driving innovation in complex product portfolios. She is a leader who drives execution, intending to delight customers by providing solutions for their business.
Want to learn more about Grace Hill?
Connect with a member of our team now to learn more about our products and solutions.