Customer Support
Author Biography
Grace Hill
Grace Hill is a trusted leader in technology-enabled performance solutions for the real estate industry, helping property owners and operators boost performance, reduce risk, and grow top talent. Backed by decades of real-world experience, Grace Hill offers a comprehensive SaaS suite that includes policy management, training, assessments, surveys, benchmarking, and data-driven insights—all supported by exceptional customer service.
What sets Grace Hill apart is its deep industry knowledge, commitment to innovation, and passion for the people it serves. With added solutions for marketing, including video tours and reputation management, Grace Hill helps properties increase visibility and engagement in an increasingly competitive market.
Today, more than 500,000 real estate professionals from over 2,800 companies rely on Grace Hill to elevate their teams and drive results. We don’t just work in this industry—we live and love it.
Learn more at gracehill.com.
Contributions
Leasing agents are the heartbeat of every multifamily community. They welcome prospects, support residents, and shape the overall experience at your property. But renters expect more… Read More »
In multifamily marketing, a well-crafted call to action (CTA) — the specific action you want your audience to take next — can make all the difference.… Read More »
Behind every well-run multifamily community is a skilled and hardworking apartment maintenance team — yet these essential professionals often operate behind the scenes without the recognition… Read More »
In real estate, the Net Promoter Score (NPS) has become a go-to metric for gauging the satisfaction of residents, tenants, and employees. It’s quick to administer,… Read More »
AI in property management used to be considered a trend of the future, but it’s here — and here to stay. And with that, Chat GPT… Read More »
The leasing journey is not what it used to be, and in multifamily, digital marketing is the new key to meeting prospects where they are —… Read More »
The secret sauce that turns a prospect from potential to “SOLD!” is experience — how the apartment tour made them “feel” about your property, including how… Read More »
Hiring reliable and competent apartment maintenance teams remains one of the most pressing challenges in the multifamily industry. As demand grows and qualified candidates become harder… Read More »
If you’ve been in multifamily property management for a while, you’ve probably heard the term “centralization” thrown around. And let’s be honest — sometimes it gets… Read More »
In multifamily property management, the move-in process is more than just handing over keys — it’s a critical opportunity to shape first impressions, build trust, and… Read More »
Helpful tips to employ purposeful strategies to over come unconscious biases.
Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and… Read More »