Customer Support
GREENVILLE, S.C., April 26, 2022 — Grace Hill, the innovator of talent and customer management solutions for commercial and multifamily real estate, today announced a partnership with iEmpathize, a non-profit whose mission is to evoke empathy and empower people to eradicate human exploitation. The organizations will work together to create a training program that educates and equips people in the multifamily housing industry with tools to safely and effectively recognize and respond to potential human trafficking situations.
There are approximately 25 million people worldwide who are trafficked at any given time, according to the U.S. Department of State, many of whom are women and children. In an effort to help address this important issue, Grace Hill and iEmpathize will design a comprehensive educational program that will include training, informational and instructional pages, quizzes, videos and other tools to help multifamily teams recognize potential human trafficking activities and take appropriate action.
“Human trafficking is an important social crisis that needs to be addressed,” said Kendall Pretzer, Grace Hill CEO. “We will work alongside iEmpathize to provide our industry with the tools necessary to not only recognize and fully understand the issue but to also be part of the solution.”
Under their partnership, iEmpathize will develop trafficking videos and training content geared toward the multifamily industry, which will then be distributed by Grace Hill to their extensive portfolio of more than 1,700 clients. This content will address what trafficking is, who the victims and perpetrators are, the tactics used by traffickers and how to report and respond. Grace Hill will provide iEmpathize with background, consultation and insight into the multifamily and commercial real estate industries.
“We are proud to be partnering with Grace Hill to empower and equip the commercial and multifamily real estate community with the tools to recognize and respond to exploitation and human trafficking,” said Mariana Loboguerrero, Co-Director of Operations at iEmpathize. “Together we are making a powerful difference.”
About Grace Hill
Grace Hill provides technology-enabled performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk and grow top talent. Its industry-leading solutions covering policy, training, assessment, survey and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise and outstanding customer support. Today, more than 500,000 real estate professionals from more than 1,700 companies rely on talent performance solutions from Grace Hill. Visit us at gracehill.com or on LinkedIn.
About iEmpathize
Through its Intersect Response Platform, iEmpathize provides an empathetic approach using an immersive online and in-person training library to equip adults and provide tools to safely recognize and respond to exploitation — actively identifying where exploitation is happening, when it’s happening. Using original film, photography, survivor voices and interactive activities, the platform allows us to contextualize content and engage communities from within the spaces that we live and work. iEmpathize is a 501(c)3 and all gifts are tax deductible. Visit us at iEmpathize or on LinkedIn.
Media Contact:
LinnellTaylor Marketing
Marlena DeFalco
Account Director
(303) 682-3943
marlena@linnelltaylor.com
Stay In The Know
Tenants Love the Lobby. Here’s What Actually Keeps Them.
Picture the last property tour you walked a prospective tenant through. You probably started in the lobby. Good lighting, clean finishes, maybe a coffee bar. Everyone loves the lobby. Nobody on that tour asked to see the mechanical room. But six months after move-in, that tenant isn’t thinking about the lobby. They’re thinking about why…
The Amenity Residents Complain About Most Is the One Keeping Them in Their Lease
Somewhere in your budget season, someone is going to pull up the amenity satisfaction scores, land on pet amenities sitting dead last, and ask why you’re still funding a dog run that residents apparently don’t even like. It’s a reasonable question if you’re only looking at one number. Pull a second one and the answer…
People, Product, Pricing, or Promotion? How to Diagnose an Underperforming Multifamily Property
I spent years as a regional property manager before I came to Grace Hill, so let me describe your August and you tell me how close I get. Move-ins are stacking up from a busy leasing season. Your teams are short-staffed, so you are covering roles that are not technically yours. There is a mystery…