Customer Support
Author Biography
Stephanie Anderson
Stephanie is the Senior Director of Communications and Social Media at Grace Hill and has over 17 years of property management experience. She is a leader in multifamily, bringing a unique 360-perspective gained from her previous roles as an operator, a nonprofit association manager, and a supplier partner. Stephanie brings a wealth of knowledge specializing in industry trends, creative marketing, and employee engagement.
Stephanie is a certified facilitator through NAA Education Institute (NAEEI) and was awarded Designate of the Year in 2015 and CAM of the Year in 2013. She is a powerhouse speaker who motivates others and disrupts the status quo with out-of-the-box ideas and trends.
Stephanie graduated from Virginia Commonwealth University, majoring in English Literature and Women’s Studies. She also holds a Virginia Real Estate License and is a certified Mental Health First Aid Trainer. Stephanie is a proud graduate of NAA’s Leadership Lyceum and passionate about promoting awareness of human trafficking in rental housing.
Learn more about Stephanie Anderson’s background and experience on her LinkedIn page.
Contributions
In today’s hyper-connected world, authenticity is the currency of trust — and that’s earned through the voices of real people. User-generated content (UGC) is a cornerstone… Read More »
In today’s digital landscape, reviews hold significant power, shaping potential residents’ perceptions and influencing their decisions. As a property manager, staying informed about the latest regulations… Read More »
As someone who’s worked both onsite in multifamily communities and now manages Grace Hill’s social media, I can tell you that keeping your residents engaged online… Read More »
Moving into a new place can be both an exciting and overwhelming experience. Whether you’re a student transitioning to a dorm, a young professional relocating for… Read More »
In the world of multifamily, bigger isn’t necessarily better. But being a smaller operator does come with a unique set of challenges. Larger apartment management companies… Read More »
Whether you are attending the National Apartment Association’s Apartmentalize conference for the first time or as a seasoned veteran with many years (or even decades) under… Read More »
You may think that having a strong, secure password for your online accounts is obvious, but not everyone follows cybersecurity guidelines when it comes to creating… Read More »
Our words directly and indirectly impact the people who hear or read them. Upon a recent review of hundreds of apartment community websites across the U.S.,… Read More »
It’s difficult not to believe everything we see and hear, especially when referring to information shared by the media and in pop culture. Many of us… Read More »
Resident behaviors shifted significantly in 2021 as the pandemic led millions to remote work and rethink where to live. Creating more space and specialized amenities enabled… Read More »
Resident satisfaction and renewal rates are primary drivers in property performance. While several factors go into those particular data points, multifamily operators looking to improve resident… Read More »
Video mystery shopping eliminates questions about how a shop occurred and provides additional information.