Customer Support
Real estate managers must take Sustainability and ESG standards seriously and adopt best practices to keep their portfolios competitive. A key element of ESG is assessing how property managers and owners engage with their stakeholders, especially tenants and employees. Conducting third-party surveys will increase your GRESB score and provide unbiased feedback on what matters most to your stakeholders – so you can invest in projects that directly impact overall satisfaction and renewals.
Benefits of ESG Initiatives:
Differentiate Your Portfolio
Understand Stakeholder Priorities
Prioritize Investments
Increase Asset Value
What is GRESB and how do you increase your score?
GRESB (formerly the Global Real Estate Sustainability Benchmark) is an internationally recognized industry-specific assessment that benchmarks an organization’s ESG efforts, including its processes, management, and portfolio performance.
The GRESB framework measures many aspects of an organization’s ESG performance, including corporate policies, assets’ environmental impact, and engagement with stakeholders. Stakeholder surveys are a requirement for GRESB, but organizations can gain an additional point with a third-party engagement program.
Our team of experts helps clients execute successful engagement initiatives and provide the insights and reports needed for GRESB.
Gain actionable insights on the overall tenant experience and perception of:
Overall Areas
- NPS
- Space Needs
- Sustainability & ESG
Service Assessment
- Property management
- Leasing & TIs
- Maintenance
Property Features
- Amenities
"Having a high GRESB score is becoming more and more important as investors get savvy. They are not just looking at the bottom line. They want to know who they’re doing business with. We can post our policy and survey implementations in our GRESB score. And that helps us differentiate ourselves in the market."
Michael Aisner, RPA, LEED AP
SVP, Property Management
RXR Realty
"They are always SO quick to respond and really helpful. I enjoy working with the dedicated team assigned to us. They provided the information we needed to report back to our clients and investors, as well as to industry surveys such as GRESB."
Amy Campero
Senior Operations Manager
Principal Real Estate Investors