Customer Support
As a marketing leader in the multifamily real estate industry, you want to build positive brand awareness that drives traffic to your property, optimizes your leasing funnel, and helps you beat the local competition. You understand how reviews, social media, and onsite experiences can foster connections and build a sense of community with current and potential customers — ultimately leading to higher occupancy rates.
But disparate digital marketing systems make it difficult to get a full picture of your brand, especially as new trends and tools emerge. Grace Hill is here to help.
Gain the multifamily insights you need to:
Proactively Respond Online
Protect Your Brand Identity
Engage Prospects and Residents
Lease Quicker
Measure Performance and Improve
Manage Your Message
Our ORM solution helps you respond efficiently to every interaction, allowing you to convert prospects and improve satisfaction.
- Save valuable time with an all-in-one solution to monitor reviews, listings, and social sites.
- Ensure accurate listings across directories and improve search rankings.
- Gain real-time detection of risky feedback to address issues before they escalate.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Monitor, Create, and Optimize Faster
Standardize review management to protect your brand and save time.
- Let AI craft engaging, customizable social content and review responses, or utilize templates for quick, consistent replies.
- Streamline your content publishing with bulk scheduling and calendars.
- “Ask AI Anything” to summarize customer feedback across the web and take action.
- Gain instant, data-driven insights with key trends and sentiments across locations, regions, and providers.
Capture and Convert Leads Virtually
Realync empowers leasing teams to provide engaging unit-level video tours and virtual experiences for prospects and renters.
- Offer live, self-guided, and 360 tours, allowing prospects to explore units anytime, anywhere.
- Send personalized video follow-ups to foster meaningful connections and address specific resident needs.
- Create engaging, property-specific media that drives website traffic and prospect engagement.
- Instantly track performance and focus on content that resonates most with prospects.
Unlock Resident Insights — No Guesswork Needed
As a marketer for multifamily properties, knowing your target audience is key but you shouldn’t have to rely on guesswork to find what resonates most.
The best insights come directly from your community.
Grace Hill makes it easy to survey straight from the source and get the resident data you need to optimize across channels.
Refine and Tailor Your Multifamily Marketing Strategy!
Gain insight into what residents value most. Resident surveys serve as a valuable tool for multifamily marketers, providing insights into the preferences and experiences of current residents.
With unbiased feedback on your residents’ experiences, you can optimize your marketing strategy and leasing funnel by highlighting the most valuable amenities of your property.
"Realync has been an invaluable partner in our marketing efforts. Their platform is user-friendly, their support team is incredibly responsive, and their commitment to innovation is evident. Allowing our PPC campaign partner to use Realync tours in our paid ads has helped to increase conversions by 145%."
Angie Lombardi
Vice President of Marketing at Franklin Group
“We choose Grace Hill because of its comprehensive and integrated approach to reputation management; it's reputation stood out as the best fit for our needs and provided a more holistic and efficient solution for managing our reputation across multiple properties.”
Karla Alfaro-Seda
Marketing Manager at Clarion Management
"The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real-time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began."
Laurel Zacher
VP of Marketing & Customer Engagement at Security Properties Residential
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