Data-Driven Insights That Improve Performance
For many multifamily apartment management companies, it has become increasingly difficult to gather resident feedback that matters. Going beyond basic satisfaction ratings and uncovering the drivers that make a difference in your overall customer experience is key.
Capture actionable insights on your customer experience throughout the resident lifecycle with prospect, move-in, work order, pre-renewal, and move-out surveys from Grace Hill!
Increase Renewals
Reduce Turnover Costs
Improve Net Operating Income (NOI)

Surveys Designed To Perform
KingsleySurveys are designed to increase response rates, decrease response times, and capture the critical data you need to assess your resident experience.
- Custom logo and email templates
- Consistent, engaging rating scales
- Intuitive branching options
Surveys That Appeal to More People
Your residents’ preferences vary, and so should your survey options! Our timely surveys can be sent via email and text/SMS messages to align with how your residents like to communicate.
Watch your response times and rates go up with this dual delivery method!

Our Survey Process Drives Results
Lean on multifamily industry experts to guide you through our proven 5-step survey process.

From securely transferring your resident data through survey setup and distribution to the final presentation and analysis of results, our experts have the tools and strategic recommendations you need to succeed!
Take the Pain Out of Data Transfers


Simplified Reporting and Analysis
KingsleySurveys extensive reporting is designed to link ratings to specific property performance areas so you know your best opportunity for improvement. Get professional looking, dynamic reports including:
- Report Summary
- Question Details Report
- Comments Report
- Rankings Report
- And More!
Resident Survey FAQs
KingsleySurveys has been trusted for 35+ years to help real estate organizations seamlessly capture valuable insights and drive actionable feedback. Our proven process ensures your survey launch is smooth and successful. Plus, our team of experts works hand in hand with you to customize your survey content and set up distribution seamlessly. From kickoff to launch, we can typically have your new survey up and running within 45 to 60 days.
Our standard survey duration is 3-5 weeks but will vary based on survey type and property size. However, we understand that every property and organization is unique. Our industry experts can work with you to customize a survey program that aligns with your specific needs and goals.
Grace Hill's KingsleySurveys includes robust tools to measure NPS, a key metric for understanding customer satisfaction. Our comprehensive survey engagement program helps you gain a clearer picture of resident sentiment and uncover areas for service improvement. Plus, our intuitive portal includes dashboards to benchmark your performance so you can make investments that translate to increased satisfaction.
Rest assured that Grace Hill safeguards your resident data. Our survey solutions are designed to help you gather valuable feedback while maintaining the highest level of data privacy and security for your residents.
All resident information stored in our systems is encrypted using AES-256, a trusted security standard. This ensures that the data would be unreadable, even in the unlikely event of unauthorized access to our storage. Additionally, when data is being shared — whether during surveys or between systems — it’s encrypted using TLS (Transport Layer Security). This provides robust protection against data interception or tampering during transmission.
These practices are in place to give you peace of mind, knowing that your residents’ data is secure at every stage.
Find out how KingsleySurveys can help you get more actionable feedback from your residents!
Request a personalized demo today.


Employee Surveys
Understand what matters most to your team and develop a culture where employees feel valued. By measuring what is working (or not working) in your company, you can proactively make changes that build employee loyalty, improve productivity, and protect your bottom line.

Tenant Surveys
Capture feedback on the tenant experience and drive portfolio performance with the CRE industry’s most trusted tenant survey program. Effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.

Client & Investor Surveys
Understand stakeholder sentiments and take action. Improve client relations and service offerings with unbiased insight into customer experience. Leverage survey data to gain a competitive advantage in the market and appeal to additional investors.