Customer Support
As a multifamily owner and operator, you are always looking for opportunities to improve overall performance. You search for additional ways to increase operational efficiencies, combat rising costs, and offset liability, all while building a positive company culture that supports your staff and residents. Your ability to effectively address these challenges is critical to the success of your property management company, and you don't have to do it alone.
Stand Out From The Competition
The multifamily housing market is fiercely competitive, with new developments and existing properties constantly vying for residents. Today's renters also have high expectations with varying needs and lifestyles to appeal to. What is your strategy to stand out from the competition?
Differentiating your properties and brand by offering compelling amenities is crucial to attract and retain high-quality residents. This requires a continuous focus on resident satisfaction and feedback to stay ahead of market trends and win more leases.
You must also compete for the best employees in the industry to keep your residents happy and properties running smoothly. Without well-trained and equipped teams onsite to carry out your plans, even the most sound strategies can fail.
Protect Your Reputation
In today's competitive landscape, cultivating strong relationships, addressing concerns, and ensuring high levels of resident and employee satisfaction are critical to your reputation.
A tarnished reputation can significantly impact your ability to attract and retain quality residents, recruit and retain top talent, and maintain positive relationships with local communities. Negative online reviews, social media backlash, or even lawsuits can damage your brand and make it difficult to compete in the market.
Complying with ever-changing local, state, and federal regulations related to rental housing, Fair Housing, and property maintenance can be difficult for even the most experienced property management teams. With an expert training and compliance partner like Grace Hill, you can build a strong foundation for long-term success in the multifamily industry.
76%
of multifamily professionals say operational efficiencies remain as their top challenge.1
49%
of managers believe that the reputation of their CEO is linked to the brand's standing.2
1 of 3
company owners say that negative reviews have caused damaged to their business.2
Create a Cycle of Improvement
When you combine our best-in-class training and policy manuals with our survey, mystery shopping, and reputation management solutions, you can create a cycle of continual improvement within your organization.
These powerful products work together to increase satisfaction, improve efficiency, and reduce risk.
Having one trusted company on your side for all your employee training and assessment needs delivers instant synergy to your tech stack.
Policy, Training, and Assessment Solutions That Drive Performance
Training
Training
Grace Hill is trusted by more than 2,300 companies, so you can be confident that you’ll have what you need to educate employees and reduce risk in your organization.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Virtual Leasing (Realync)
Virtual Leasing (Realync)
Losing leads to competitors? Ninety-nine percent of renters say they want to see specific unit details and envision the exact unit they’ll rent. However, leasing teams struggle to capture and convert leads because they lack the tools to offer personalized and engaging unit-level video experiences.
That’s why Grace Hill now offers Realync, providing innovative video and virtual solutions tailored for resident tours and communication in the multifamily industry.
Credentials & CECs
Credentials & CECs (Visto)
Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.
“The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real-time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began.”
Laurel Zacher
VP of Marketing & Customer Engagement at Security Properties Residential
“Once we partnered with Grace Hill, we never had a need or desire to leave. We receive such great service and pricing; why would we?”
Lydia Ackerman
VP of Property Management at Darby Development Company, Inc
“We have been partners with Grace Hill for over 15 years. It's exciting to see the new solutions they've added in the past couple of years. And how today, they're helping us tie together our policies, training, and mystery shopping to support the performance of our employees and properties.”
Pattie Woods
VP of Training & Development at Fogelman Properties
Stay Ahead of the Fast-Paced Multifamily Industry with a Trusted Partner
Talk to our experts about your specific needs, and together, let's build a plan for success!
More Industry Tools and Insights
What Renters Want: Resident and Tenant Amenities Report
Cycle of Improvement Savings Calculator
The Data Is In! Multifamily Talent Development Insights and Challenges
1National Apartment Association, 2023
2Techreport, 2024