Customer Support
As a real estate owner and operator, you are always looking for opportunities to improve overall performance. You search for additional ways to increase operational efficiencies, combat rising costs, and offset liability, all while building a positive company culture that supports your staff, tenants, and residents.
Your ability to effectively address these challenges is critical to the success of your property management company, but you don't have to do it alone.
76%
of real estate professionals say operational efficiencies remain as their top challenge.1
49%
of managers believe that the reputation of their CEO is linked to the brand's standing.2
1 of 3
company owners say that negative reviews have caused damaged to their business.2
Stand Out From The Competition
Today's market is fiercely competitive, with new developments and existing properties constantly vying for tenants and residents. Today's renters also have high expectations with varying needs and lifestyles to appeal to. What is your strategy to stand out from the competition?
Differentiating your properties and brand by offering compelling amenities is crucial to attract and retain high-quality tenants and residents. This requires a continuous focus on experience, satisfaction, and feedback to stay ahead of market trends and win more leases.
Develop People. Optimize Performance. Promote Properties.
When you combine Grace Hill's award-winning solutions, you can create a cycle of continual improvement within your organization. These powerful solutions work together in PerformanceHQ to attract prospects, improve occupancy, retain employees, and mitigate risk.
Having one trusted company on your side for all your compliance, marketing, and assessment needs delivers instant synergy to your tech stack.
We know the difficulty of competing for residents, tenants, employees, and investors to keep occupancy high and your properties running smoothly. But gathering accurate data for your properties can be even more challenging.
You need a trusted industry partner to help you capture unbiased feedback from stakeholders. Our solutions are specifically designed for multifamily and commercial real estate organizations, ensuring that our technology will lead to improved property performance and increased asset value.
A tarnished reputation can significantly impact your ability to attract and retain top talent, as well as tenants and residents. Negative online reviews, social media backlash, or even lawsuits can damage your brand and make it difficult to compete in the market.
Grace Hill’s Reputation Management solution leverages AI to help you be the first to know and respond to potential threats, before they escalate.
Complying with ever-changing local, state, and federal regulations related to rental housing, Fair Housing, and property maintenance can be difficult for even the most experienced property management teams.
With an expert compliance partner like Grace Hill, you can build a strong foundation for long-term success in the real estate industry.
Trusted by over 2,800 companies, Grace Hill provides the tools you need to confidently educate employees and reduce organizational risk.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Leverage the Training Risk Calculator in the Training Analytics Dashboard to stay ahead of potential concerns. Get a snapshot of the completion rate for the courses you define as crucial to reduce your organization’s financial and reputational risk, helping ensure your team is informed and your properties are protected.
Calculate Your Potential Savings Now
Clients with multiple Grace Hill products report increased renewal intention that translates into substantial annual turnover cost savings. Use our free calculator to see how Grace Hill solutions work together in PerformanceHQ to save your bottom line!
“Once we partnered with Grace Hill, we never had a need or desire to leave. We receive such great service and pricing; why would we?”
Lydia Ackerman
VP of Property Management at Darby Development Company, Inc
“We have been partners with Grace Hill for over 15 years. It's exciting to see the new solutions they've added in the past couple of years. And how today, they're helping us tie together our policies, training, and mystery shopping to support the performance of our employees and properties.”
Pattie Woods
VP of Training & Development at Fogelman Properties
Stay Ahead of the Fast-Paced Property Management Industry with a Trusted Partner
Talk to our experts about your specific needs, and together, let's build a plan for success!
More Industry Tools and Insights
2025 CRE Emerging Trends Report
CRE Emerging Trends: Renewals, Amenities and What’s Next in 2026
Measuring EliseAI’s Impact on Resident NPS with Grace Hill’s Survey Data
1National Apartment Association, 2023
2Techreport, 2024