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Showcase your properties and celebrate top performance with a Kingsley Excellence Award! Each year, Grace Hill recognizes individual properties and companies with the highest overall satisfaction and provides the winners with everything they need to promote their achievement.
You work hard to give your residents and tenants the best experience possible at your properties. Showcase your team and the quality you provide to current residents and tenants while highlighting why prospective renters would love your property! The Kingsley Excellence Awards provide the opportunity to share your achievements and gain industry-wide recognition for high performance.
Multifamily Clients
To be featured in the Kingsley Excellence Award Top 100 or Elite 5, winners must exceed Grace Hill’s Kingsley Index™ for overall satisfaction the prior year. The Kingsley Index is real estate's most comprehensive performance benchmarking database used to level-set, compare, and track property performance against industry standards.
KingsleySurveys analyzes over 7 million prospect and resident surveys annually, and the Kingsley Index includes data from over 100 companies, including 5 of the 6 largest property managers!
Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.
Properties with a perfect 5.0 overall tenant satisfaction score for two years in a row also qualify for the 100% Club. The Elite 5 further recognizes the top CRE organizations with the highest overall tenant satisfaction scores across their portfolio. These special distinctions offer additional opportunities to showcase the property or portfolio’s exceptional performance.
Share with your organization how the Kingsley Excellence Awards program can help you stand out from the competition!
Kingsley Excellence Awards FAQs
These awards recognize multifamily and commercial properties that achieved outstanding performance in resident/tenant satisfaction based on survey data collected in the previous year.
Multifamily
- Kingsley Excellence Award: Recognizes multifamily properties for overall satisfaction scores that exceed the Kingsley IndexTM. Properties must be enrolled in the survey program for at least 30 days and receive at least 15 survey responses.
- Top 100: Recognizes the top 100 multifamily properties that outperformed the national Kingsley Index in overall satisfaction. Properties must be enrolled in the survey program for at least six months and receive at least 15 survey responses.
- Elite 5: Recognizes the five top-performing multifamily companies in each of three client tiers (Tier 1 >30k units, Tier 2 10-30k units, Tier 3 <10k units). Properties must survey the majority of the management portfolio with Grace Hill, be enrolled in the survey program for at least six months, and include a pre-renewal survey. There is no minimum response rate requirement for this award.
Commercial
- Kingsley Excellence Award: Recognizes commercial properties for overall satisfaction scores that exceed the Kingsley IndexTM. Properties must have a minimum of 30% response rate for office, medical office, and industrial properties and a 20% response rate for retail properties.
- 100% Club: Recognizes individual commercial properties with a perfect 5.0 overall tenant satisfaction score for two consecutive years. There is no minimum tenant survey requirement for this award.
- Elite 5: Recognizes the top five CRE organizations with the highest overall tenant satisfaction scores in each sector (Office, Retail, Medical Office, Industrial). A minimum of 10 properties must be surveyed in the prior calendar year. There is no minimum response rate for this award.
The Kingsley Index is the most comprehensive performance benchmarking database specific to the real estate industry, comprising survey results from 7.3 million residents and 2.2 billion square feet of commercial space.
- Market Recognition: Establish or reinforce your position in local markets.
- Industry Validation: Gain recognition for providing outstanding customer service.
- Marketing Opportunities: Utilize the award logo in marketing and promotional materials (website, social media, press releases, property displays).
- Competitive Advantage: Differentiate your property from the competition.
