Customer Support
Live Video Intelligence
Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team’s live virtual tours.
Smarter Conversations. Faster Leases. Happier Agents.
Corporate teams often struggle to measure how well leasing agents connect with prospects during live virtual tours. Without AI-driven insights, identifying skill gaps and delivering targeted training is a guessing game — costing time, leases, and revenue. Live Video Intelligence makes it so that never happens. With instant feedback and AI-driven coaching, agents can perfect their approach and follow-up, build better prospect relationships, and drive more signed leases.
Improve Agent Performance
Streamline Follow-Up & Save Time
Gain Visibility & Lead the Market
Turn agents into virtual leasing MVPs with Live Video Intelligence.
- Decode the emotional tone of discussions, identifying positive, negative, and neutral feedback.
- Pivot your team’s approach and address improvements in their follow-ups and future tours.
- Gauge engagement levels, ensuring a balanced discussion that builds trust and moves leases forward.
Save time and close more leases with smarter follow-ups.
- Get action items based on key discussion points, ensuring agents never miss a follow-up opportunity.
- Ditch the notepad and stay in the moment — no more scribbling notes while touring.
- Highlight what mattered most to the prospect, making follow-ups more personalized, relevant, and effective.
Get real-time intelligence and outpace market demands.
- View a detailed analysis of every Live Video Tour, highlighting key topics discussed and prospect engagement.
- Uncover trends in renter preferences, helping you fine-tune marketing strategies and investment decisions.
- Give your managers portfolio-wide visibility, allowing them to identify best practices, address performance gaps, and replicate winning strategies across teams.
"Live Video Intelligence is going to be a game-changer for our team! The instant feedback from each Live Video Tour is allowing us to pinpoint exactly where our agents can improve and where we can provide targeted training. This feature is going to take our agent performance to the next level, ensuring that every interaction with a prospect is more effective, engaging, and ultimately leads to more leases being closed."
- Shenelle Neblett, Senior Learning & Development Manager at Zidan Management
Live Video Intelligence FAQs
Live Video Intelligence empowers multifamily teams with AI-driven insights to boost leasing performance. This feature analyzes live video interactions to identify what agents are doing well and where they can improve. It also eliminates the need for manual note-taking by automatically documenting conversations, making follow-ups seamless.
Plus, managers and stakeholders gain aggregated insights into renter preferences and market trends, helping them stay ahead of the competition. As an added safeguard, corporate teams can monitor compliance with Fair Housing and WCAG regulations, ensuring a fair and consistent leasing experience.
Realync core users can access this feature by requesting activation from their Client Success Manager. Not a client? Learn more about Realync.
Teams get AI-powered insights into the emotional tone of conversations, detecting positive, negative, and neutral feedback. Live Video Intelligence also analyzes how leasing agents interact with prospects, revealing communication styles, engagement levels, and tour effectiveness. Plus, it highlights key discussion topics, recommends action items, talk time, and more.
Live Video Intelligence analyzes Realync’s Live Video Tours only. You can review insights from a single tour or multiple tours at once.
Live Video Intelligence helps leasing teams improve performance by providing AI-driven insights into prospect interactions. It identifies sentiments, feedback, and discussion topics, allowing agents to adjust their approach in real time and refine future communications. With personalized action item recommendations, agents can address concerns more effectively, tailor their follow-ups, and ensure every tour aligns with what matters most to the prospect, ultimately leading to stronger connections and more signed leases.