Customer Support
We help property management companies reduce risk, improve operational efficiency, and increase satisfaction across residents, tenants, and employees. By combining best-in-class training and policies with surveys, mystery shopping, reputation management, and virtual leasing solutions, your team becomes part of a trusted cycle of continuous improvement.
Join us at our co-sponsored events, catch our insightful sessions, and stop by Booth #2201 to meet our team, explore our faux apartment, and see how Grace Hill can help improve your operating performance this year.
Already a Grace Hill customer? Schedule time to meet with your Customer Success Manager at the show!
Join Us At Our Exclusive Co-Sponsored Events
2026 Melanin In Mulitfamily Allies Mixer
Tuesday, June 16th | 8:00 - 11:00 PM
3014 Dauphine St
New Orleans, LA 70130
This isn’t just another conference event. It’s where community shows up on purpose. Each year, the MIMS Allies Mixer brings together multifamily professionals, supplier partners, and industry leaders who believe belonging isn’t a buzzword.
HappyCo & Friends: VIP Brunch
Wednesday, June 17th | 11:00 - 3:00 PM
Couvant, 317 Magazine St
New Orleans, LA 70130
New Orleans is the perfect city to slow down, connect, and settle in before NAA gets loud. We're opening the doors early — not for demos, not for pitches, just for the kind of conversations that actually matter. Join us for an intimate morning that sets the tone for the week.
Taste of NOLA
Wednesday, June 17th | 6:30 - 9:30 PM
Grand Oaks Mansion at Mardi Gras World
1380 Port of New Orleans Pl, New Orleans, LA 70130
Join us for live music, iconic local flavors, an open bar, and plenty of classic New Orleans–style entertainment at the stunning Grand Oaks Mansion, which brings together all the fun of New Orleans (with the bonus of air conditioning). We would love for you to join us, and let the good times roll!
Apartment Life Prayer Breakfast
Thursday, June 18th | 7:00 - 8:00 AM
Hilton New Orleans Riverside, Quarterdeck Ballroom
Two Poydras Street, New Orleans, LA 70130
Connect with industry friends and leaders from across the country for an inspiring conversation featuring Clay Hicks, Chief Administrative Officer at Dinerstein Companies, and Christy Chestnut, Regional Director of Active Adult at Liberty Senior Living.
Move 4 Hunger Parade With a Purpose
Thursday, June 18th | 5:00 PM
Location TBD
This summer, Move For Hunger is joining forces to raise awareness about food insecurity and fight hunger. On June 18, we’ll be hitting the streets of New Orleans for an unforgettable experience. Join us for the Parade With a Purpose at Apartmentalize 2026 where every drumbeat, toss of beads, and banner carried translates into meals for families in need.
You Won't Want to Miss These Insightful Sessions
Day 1 (Wed. 6/17)
AI in Action: Daily Wins for Apartment Operations Panel
LaNouvelle Ballroom B, L2
Wednesday, June 17th at 2:05 PM
This workshop will show how AI helps teams work smarter, not harder. See demonstrations of tools that help you write better and speed up processes, along with strategies to implement them. We’ll practice together using real property scenarios, so bring your device and daily challenges, and leave with practical solutions and strategies to test “Monday,” plus create a personalized action plan. Featuring: Krisann Gaiko, Senior VP of Content Strategy (Grace Hill)
Day 2 (Thurs. 6/18)
Keep Climbing — or Don't: Growth Happens at Every Level
345, L3
Thursday, June 18th at 8:30 AM
Growth isn’t just about promotions—it’s about progress. Whether you’re moving up, across or even stepping back to realign, there’s opportunity on every rung. We’ll explore how to redefine career success, create implementable development paths in all directions and keep team members inspired when advancement options are limited. You’ll leave with practical tools, fresh ideas and a renewed mindset that growth isn’t about titles—it’s about momentum. Featuring: Joe Davis, Director of Strategic Growth (Realync, a Grace Hill Solution)
Day 3 (Fri. 6/19)
"Funnel Lab" Live: Experimenting Our Way to Better Marketing Results
245, L2
Friday, June 19th at 9:00 AM
In this interactive workshop, operators and marketers will experiment with what works to drive awareness, engagement and conversion. Through real-world tests of social content, webinars, ROI calculators and customer stories, we’ll reveal which tactics deliver the biggest lift. Leave with alignment strategies for sales and CSM teams, and new ways to measure what content drives results. Featuring: Stephanie Anderson, Senior Director of Communications + Social Media (Grace Hill)
Meet With the Grace Hill Team
Let’s chat over coffee — our treat! Stop by Booth #2201 or schedule a quick meeting.
Kendall Pretzer
Chief Executive Officer
Todd Harkness
Chief Revenue Officer
Krisann Gaiko
SVP, Content Strategy
Julia Crawford
SVP, Product Management
Sheri Williams
SVP, Customer Success