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Tenant and occupant surveys are one of the most underutilized yet highest-impact tools in commercial real estate. They bridge the gap between how a property performs on paper and how it’s actually experienced day to day.
While metrics tell you what is happening, surveys reveal why. They bring together two critical perspectives:
Tenants
Who evaluate value, service, and lease experience.
Occupants
Who experience comfort, functionality, and well-being firsthand.
Together, these insights create a complete view of building performance that drives smarter decisions and stronger outcomes. In fact, an academic-study published by economists at Maastricht University and MIT research shows that increasing tenant satisfaction by just one point can lead to:
8.6%
Higher Willingness to Renew
15.8%
Lower Probability of Moving Out
When leveraged effectively, surveys do more than measure satisfaction to:
- Uncover the drivers behind retention and leasing performance
- Identify opportunities to improve operations and tenant experience
- Strengthen asset value through data-backed decision making
- Support Sustainability reporting, GRESB performance, and certifications like WELL
Drive Performance with Data You Can Trust
Grace Hill's KingsleySurveys help organizations turn feedback into forward momentum. In fact, 80% of the largest real estate investment managers in the world use the Kingsley Index™. Our commercial survey solutions align with leading certifications, benchmarks, and industry standards, delivering trusted third-party insights you can act on with confidence.
Whether you’re pursuing healthier buildings, stronger Sustainability outcomes, operational excellence, or greater tenant retention, Grace Hill's KingsleySurveys provide the clarity to move forward with purpose.
Through tenant, occupant, and employee feedback, you gain a deeper understanding of real-world experience so you can prioritize what matters most, improve performance, and deliver better outcomes across your portfolio.
Explore Survey Programs That Power Performance and Achieve Certification
Grace Hill’s commercial survey solutions are approved by the leading industry certifications and standards, helping you not only meet requirements but strengthen your overall building performance.
Select an approved survey program below to learn how our surveys support compliance, enhance reporting, and deliver meaningful insights:
BOMA 360
BOMA 360
BOMA 360 is a building certification to elevate your properties. This certification proves that your building meets rigorous energy, efficiency, operations, and management standards, maximizing its value, operational efficiency, and tenant satisfaction.
BOMA BEST
BOMA BEST
BOMA BEST is an internationally recognized certification program and provides building management tools for sustainable and smart buildings. Our vision is a future where every existing building embraces sustainability, innovation, and operational excellence.
Fitwel
Fitwel
Fitwel has a vision for a healthier future where every building and community is enhanced to optimize quality of life and financial performance. Building Health for All®
GRESB
GRESB
GRESB is a trusted partner for sustainable investments across real assets in climate-critical industries. We help members accelerate towards net zero while mitigating risk and building portfolios that are resilient, efficient, and financially attractive for long-term success.
LEED
LEED
LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world. Available for virtually all building types, LEED provides a framework for healthy, efficient, and cost-saving green buildings. LEED certification is a globally recognized symbol of sustainability achievement and leadership.
WELL
WELL
WELL certification ensures a healthy building difference. Transform the way people experience your space with the world's leading healthy building certification program.
Ready to get started?
Connect with our CRE team to learn more about our certification approved surveys.