Grace Hill’s Visionary KingsleySurveys Partner Program Welcomes Three New Partnerships

Irving, Texas, July 21, 2025 — Grace Hill is pleased to announce the addition of three more partners to the company’s innovative KingsleySurveys Partner Program. The newest members of the program are EliseAI, an AI automation platform for housing and healthcare; Affinity/GreenWay Waste & Solutions, providers of valet trash and recycling as well as bulk removal for the multifamily industry; and Building Engines’ Prism, commercial real estate’s, CRE, most innovative and powerful property management technology, platform. EliseAI has joined at the Executive level, while Affinity/Greenway and Building Engines have entered as Premier partners.

KingsleySurveys' data from more than 7 million residents over 2.2 billion square feet of real estate reveals crucial gaps in day-to-day experiences. This inspired Grace Hill to develop a partnership program that enables owners and operators of multifamily and commercial real estate (CRE) to quickly and easily connect with providers of targeted solutions for operational challenges.

• CRM Workflows: Approximately 1 in 5 residents are dissatisfied with how management communicates or resolves problems. Even more telling: across all Grace Hill clients, these two areas consistently rank among the top three drivers of overall satisfaction. Improving management communication or problem resolution can significantly boost resident satisfaction.
• Waste Management: A significant portion of multifamily properties, specifically 64%, have reported receiving complaints concerning the management of waste and recycling. This indicates that issues related to trash disposal and the recycling process are prevalent among residents.
• Maintenance Response Times: Nearly 1 in 5 of office, retail, industrial and medical office maintenance requests take over 24 hours to resolve. Improving maintenance response times is an important driver of overall tenant satisfaction.

“We’re excited to welcome EliseAI, Affinity/GreenWay Waste and Building Engines to the KingsleySurveys Partner Program,” said Grace Hill CEO Kendall Pretzer. “These partners share our commitment to improving the resident and tenant experience through innovation, sustainability and smarter service delivery. Together, we’re helping properties turn survey insights into meaningful action that drives better outcomes for residents, tenants, and operators alike.”

EliseAI, the leading conversational AI and automation platform for multifamily and healthcare, is transforming how organizations engage, operate and scale. With an all-in-one CRM and intelligent AI assistant, EliseAI streamlines renter and patient interactions, automates complex workflows and eliminates friction at every touchpoint. By delivering always-on, AI-automated support, EliseAI is breaking down barriers to housing and healthcare, making it easier for people to access essential services when they need them most.

“We’re thrilled to join the KingsleySurveys Partner Program and align with an organization that shares our commitment to innovation in multifamily housing,” Minna Song, CEO and Co-Founder of EliseAI stated. “This partnership is an exciting opportunity to collaborate with industry leaders and bring even greater value to property teams and residents through AI-powered automation.”

GreenWay/Affinity GreenWay and Affinity Waste are the nation’s second-largest (and most reliable) providers of valet trash and bulk removal for multifamily communities. They solve the mess: overflowing dumpsters, bulky item chaos, and onsite staff strain. With five-night doorstep service and custom solutions, Affinity and GreenWay deliver cleaner communities and unmatched peace of mind.

Building Engines, a JLL company, improves operations and performance across the world’s most successful commercial real estate, CRE, portfolios. Building Engines’ customers increase building efficiency, deliver the best tenant experience, and tap into transformative insights with Prism – the industry’s most innovative and powerful property management technology platform. Prism’s modern interface and mobile-ready UX is built from the ground-up with enterprise-class scalability and security at its core.

Introduced in April 2025, the KingsleySurveys Partnership Program gives you direct access to actionable insights and a connection with vetted service providers, all based on your property’s survey results. As a leading benchmarking solution, KingsleySurveys evaluates resident, tenant and employee satisfaction in the multifamily and commercial real estate sectors. The Partner Program helps bridge the gap between survey insights and informed business decisions. The three newest members join Zark, Gatewise, Fetch and Minnow, who were the inaugural partners.

“The KingsleySurveys Partnership has allowed Zark to connect directly with multifamily owners and operators, opening up valuable conversations around parking challenges that impact resident satisfaction and retention,” said Zark CEO Todd Katler. “By combining trusted survey insights with Zark’s solution-oriented approach, we’re able to help operators identify and address real issues such as smarter parking and rentable item strategies.”

Executive and Premier Partners are provided with several benefits under the program, including increased visibility through survey result presentations and Grace Hill’s marketing initiatives. To learn more, including details on benefits and requirements, please visit KingsleySurveys Partner Program.

About Grace Hill

Grace Hill provides a complete SaaS performance solutions suite designed to help owners and operators of real estate properties enhance property performance, mitigate operating risk and cultivate top talent. Its industry-leading solutions, which encompass policy, training, assessment, surveys, benchmarking and data-driven insights, are supported by years of real estate experience, extensive service-level expertise and outstanding customer support. Grace Hill also offers cutting-edge marketing solutions, such as video tours and reputation management, to improve property visibility and engagement. Today, over 500,000 real estate professionals from more than 2,800 companies rely on talent performance solutions from Grace Hill.

Visit us at gracehill.com or on LinkedIn.

Media Contact:   
LinnellTaylor Marketing
Darcey Leach
Account Manager
(303) 682-5005    
darcey@linnelltaylor.com