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People Performance Drives Property Management Performance

See how supporting your most important asset - your people - reduces operating risk and elevates property performance.

The Grace Hill Advantage

Raising the bar on property and portfolio performance. 

Data shows the more Grace Hill products a company uses in combination, the higher key performance metrics rise above the national average, including resident renewal intention, annual turnover cost savings, and NPS scores. 

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Our Products

Best-In-Class. Built For Better Performance

Click on the products below to learn about our innovative products that are designed to help you elevate property performance, reduce operating risk, and grow top talent.

Training

The leading learning management system in multifamily. Access best-in-class training and administration to equip teams with skills for success

Operating Procedures

Enhanced policy management for operational excellence. Develop, manage and communicate policies and procedures across your organization

Mystery Shopping

Mystery shopping that drives performance. Discover the best way to assess employee effectiveness and measure the customer experience in multifamily

Data & Insights

Survey solutions designed to drive strategic decision-making. Engage stakeholders, turning data into action to fuel community and portfolio performance

Online Reputation Management

ReputationBuilder simplifies your view of the online world with a one-stop repository to help you monitor, manage, and enhance your online reputation.

Our Latest Thinking

A selection of reports, white papers,

e-Books, events, and blog posts from Grace Hill

Product Brochure Commercial

Product Brochure Commercial

We live (+love) this stuff!
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Product Brochure Multifamily

Product Brochure Multifamily

We live (+love) this stuff!
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eBook: Tune In to Your Tenants

Despite shifting preferences for remote work, commercial real estate is still in demand, and it’s expected to increase. This change will make metrics like ...
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Events

Emerging Reputation Management Trends in 2022 and What Multifamily Can Do to Stay Current

We invite you to join Grace Hill’s upcoming webinar, with invited guests, Kristie Polito, Reputation Manager with Security Properties Residential, Dana Hill, Senior Director ...
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Blogs

NAA Apartmentalize Promo

5 Must-Do Activities at This Year’s Apartmentalize Conference

It's not just the biggest apartment show in the world; it’s where the industry's top thought leaders, trendsetters, and innovators come together to share ...
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Smiling woman working at front desk of an office.

3 Key Areas of Focus for Successful Reopen-Office Policies

As mask mandates and other restrictions are lifted across the U.S. and beyond, policy makers continue to acknowledge falling COVID-19-related cases and hospitalization rates. ...
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compliance rules and law regulation policy concept businesswoman working modern computer on virtual screen, documents with checkbox lists.

3 Key Strategies to Ensure Effective Policies

Just because many commercial real estate companies are challenged to navigate these unstable times brought on by the pandemic, it doesn’t mean re-setting your ...
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Serving Over 1,700 Companies Covering a Workforce of Nearly Half a Million

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