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EBOOK Employee Dissatisfaction – 3 Common Culprits While challenges exist, quality solutions are within reach. By pairing best-in-class training developed by industry experts with mystery shopping and comprehensive, industry-specific policy manuals, you create a talent performance loop that leads to continuous improvement. Most importantly, you don’t have to walk this road alone; Grace Hill can… Read More »
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CHECKLIST Sexual Harassment Policy Checklist Sexual harassment claims represent a major liability for organizations, especially in the multifamily industry. The best way to reduce your risk is to provide a comprehensive policy and training program. Although it’s impossible to completely control the actions of others, setting clear expectations for appropriate behavior can significantly reduce the… Read More »
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INFOGRAPHIC Top 10 Familial Discrimination Mistakes Familial discrimination is covered under Fair Housing protections, and violations have significant legal and financial implications. Without proper Fair Housing policies and training, your team can face costly fines and time-consuming litigation. The Fair Housing landscape is constantly changing, so ongoing training and policy updates are essential. Equip your… Read More »
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EBOOK Time to Take ESG Seriously There’s no avoiding the incoming Environmental, Social, and Governance (ESG) wave. Demands for greater ESG disclosures and action are rising globally, especially in the United States and Europe. Real estate managers need to take ESG seriously and adopt best practices to keep their portfolios competitive. Contact our CRE experts… Read More »
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FLYER KingsleySurveys Text/SMS Delivery Text/SMS is one of the most reliable forms of communication and widely preferred by young adults as a safe and effective quick response method. By adding Text/SMS delivery to your KingsleySurveys package, you will see a higher response rate and more comprehensive, actionable insights for your team! Download Now
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SUCCESS STORY RXR Realty Raises ESG Standards and GRESB Score RXR wanted to improve their Environmental, Social & Governance (ESG) standards to increase sustainability and attract investors. In evaluating their current ESG status, company leaders discovered that company policy was the greatest area of need. Learn how RXR Realty uses Grace Hill policies and surveys… Read More »
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EBOOK Measure What Matters Ways CRE organizations can leverage actionable survey insights to increase asset value. Economic recession. Rising inflation. Ballooning interest rates. Political divisiveness. Even with all of that, you still have performance goals to meet, so measuring what matters is essential, particularly in a market where occupancy rates are in flux. In fact,… Read More »
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SUCCESS STORY GLP Europe Tangible Facts Drive Results GLP Europe, a leading global investment manager, wanted to standardize their process for capturing survey responses that measured relevant data and created benchmarks to understand how the company performed over time. Learn how a GLP Europe partnered with KingsleySurveys to undertake a comprehensive survey program that measured satisfaction,… Read More »
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SUCCESS STORY Westminster Management Experiences Leasing Excellence Westminster wanted to assess customer service and leasing practices at the property level so they could support leasing consultants with targeted training and achieve better leasing results. Discover how they leveraged Grace Hill’s Mystery Shopping program to identify missed opportunities and improve their leasing performance. Download Now
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SUCCESS STORY Gumenick Properties Maximizing Portfolio Performance Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. They identifies a need for a dedicated training department due to company growth and the fast-paced nature of the industry. Learn how Gumenick Properties used Grace Hill’s full suite of solutions to… Read More »
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