Mystery Shopping Solution Preview

As a property manager, providing a consistent prospect and resident experience is a top priority. But it's hard to know what really happens on-site in your community. Grace Hill has the answer. Our mystery shopping solutions provide honest assessments of how your team handles real life situations then we suggest targeted training to help them improve, which positively impacts both their performance and your performance. Unbiased evaluations. Grace Hill offers a clear picture of your employee's performance by combining technology and assessment best misses. With over thirty five years of experience and a nationwide network of highly trained shoppers, gathering accurate feedback about your property has never been easier. Customizable shops, choose from a variety of shop types to understand how employees interact with residents on the phone, online, or on-site. Our flexible ordering options make it easy to create a customizable shopping program that fits your unique needs. Up skill training. Understanding your team's performance is important, but you need a way to help them improve. Our personalized training addresses the skill gaps identified during the so you can build an expert on-site team. Plus, you can track your performance on our visual dashboards to see how your team and your property are improving over time. Ready to improve your team's performance and give residents the experience they deserve, contact our mystery shopping experts to get started.