Customer Support
Resident surveys in PerformanceHQ go beyond collecting feedback—they help teams understand what’s driving resident satisfaction and where opportunities exist to improve performance. By analyzing trends and sentiment across properties, teams can identify patterns that impact retention, reputation, and operational efficiency. PerformanceHQ turns resident feedback into insights that support proactive action and continuous improvement.
Navigate the Platform. Understand the Impact.
This interactive walkthrough provides a guided look at how resident surveys function within PerformanceHQ—from survey creation and distribution to analysis and insight generation. Click through the walkthrough below to experience how survey data flows directly into PerformanceHQ, giving teams immediate access to insights that support smarter decisions and stronger performance.
"Intelligence+ saves me 40 hours per month in survey analysis. Now we can execute a plan quicker, allowing us to really have a better effect on resident satisfaction and retention."
Welton McCrary
Director of Property Management at Perennial Properties
"The Gracie AI summary on the recommendations is a game-changer; it gives us clear, actionable guidance so we can confidently make improvements that boost resident satisfaction and performance across our portfolio."
Sara Perry
Director of Brand, Marketing & Customer Experience at HILLS Properties
“Grace Hill Surveys add a direct line of communication with our residents, applicants, and prospects and opens conversations we may never have had without them receiving the survey. This helps improve resident retention and brings additional value to our customer service strategy.”
Dominic Raffinello
Corporate Operations Manager at Latitude Property Management & Real Estate Services
Ready for a Closer Look?
Schedule a full personalized demo of Resident Surveys in PerformanceHQ today.
More Resident Survey Tools and Insights
Perennial Properties
Measuring EliseAI’s Impact on Resident NPS with Grace Hill’s Survey Data
