Customer Support
Dayrise Residential is built on a simple yet powerful idea: to create first-class experiences for the residents who call their communities home. With properties in multiple markets across the U.S., their motto, “We Rise to Shine,” reflects a commitment to bringing joy, ease, and excellence to every interaction.
Central to achieving that goal is investing in their people. By providing employees with clear expectations, role-specific training, and intuitive tools through Grace Hill’s PerformanceHQ, Dayrise ensures that every team member has the roadmap and resources to succeed — which ultimately translates into better experiences for residents and stronger, more confident teams.
Building an Employee Experience
Dayrise Residential is committed to elevating the resident experience — and that starts with investing in their people, which is where Mary Sheets, Vice President of Talent and People, comes in. It is her goal and responsibility to level-set expectations and deliver an exceptional learning experience for employees across the organization.
With rapid tech adoption and integration across the multifamily industry, Dayrise recognized the need for one centralized, intuitive platform to guide employees and clearly communicate expectations. “A focus of ours is how to utilize the right platforms for [employees] to know what we expect of them,” said Mary. “We need one single source of truth, one single platform for them to be able to use to understand the Dayrise way.“
After experimenting with a different LMS, Mary and her team began to notice a decline in employees' development and engagement. So they returned to Grace Hill, where implementing PerformanceHQ transformed the training experience. With single sign-on access, automated learning plans by job title, and role-specific pathways for everyone from leasing consultants to service technicians, Dayrise now provides a clear, consistent roadmap for success. The result: stronger onboarding, more confident teams, and an employee experience built for long-term success.
Trusted Content From Multifamily Experts
In more ways than one, PerformanceHQ delivered. Because many new hires enter multifamily with little industry or workforce experience, having clear Fair Housing guidance and role-specific expectations is essential. Grace Hill simplifies this with accurate compliance training and soft-skills development — not generic LMS content — that is built specifically for property management. More importantly, it gives Dayrise employees the targeted training they need to work confidently and compliantly from day one.
“From curb appeal and safety to the resident experience as a maintenance professional, the subject matter expertise that Grace Hill delivers for our service teams is incomparable to any other training I’ve seen,” said Mary.
Training and policies are available in multiple languages, and SkillCat certifications provide service teams with a clear growth path that improves retention and reduces outsourcing costs. Mary adds, “We're saving money by doing that, but [we’re] also investing in their future, and it makes them feel good that we've invested in them.”
Additionally, Sparks microlearning — bite-sized, easily digestible short-form learning — enables Dayrise teams to stay up to date with short, real-time modules they can complete on their phones, minimizing time away from residents.
“I’m not the subject matter expert when it comes to changes in legislation, governance, and Fair Housing,” said Mary. “So it’s comforting to be able to rely on Grace Hill [for those things].” With Grace Hill, Dayrise leaders have gained a reliable, easy-to-deploy resource that ensures every team member stays informed and compliant.
The Power of PerformanceHQ
For Dayrise Residential, elevating the employee experience meant giving teams clarity, consistency, and accountability — all in one place. PerformanceHQ made that possible. By centralizing policies, expectations, and training into a single, easy-to-access platform, Dayrise transformed how employees learn, work, and stay compliant. Teams can now review policies anytime, acknowledge updates instantly, and reference exactly what’s expected of them as they serve residents each day.
With Mystery Shopping in PerformanceHQ, Dayrise was able to push their transformation even further because the integration now gives leaders complete visibility into onsite performance. At the same time, employees receive targeted training recommendations tied directly to their skill gaps. Whether it’s improving greetings, conducting better tours, or closing applications more confidently, PerformanceHQ delivers actionable insights that help every team member grow.
This is how Dayrise Residential is using PerformanceHQ to build a stronger, more empowered workforce — one clear standard and one skill-building opportunity at a time.
A Future-Focused Partnership
Partnering with Grace Hill has been about far more than adopting software — it’s about working with a team that is genuinely invested in Dayrise’s long-term success. Instead of disengaging after launch, which, unfortunately, can be a common post-implementation practice for some software companies, Grace Hill provides dedicated client service managers, responsive product teams, and a collaborative approach that ensures Dayrise’s needs are heard and addressed long after the software is integrated. Whether refining a feature or shaping a new tool, client feedback directly influences the solutions Grace Hill develops, which makes a positive difference in the products Dayrise relies on.
This ongoing partnership makes every rollout smoother and every initiative more effective. With Grace Hill’s platforms, employees adopt new tools quickly and gain real benefits. “PerformanceHQ has given our employees a better experience and improved my department in HR and training, but also our organization,” said Mary.
Dayrise’s experience with Grace Hill has been positive, and there’s excitement about continuing to grow alongside a partner committed to progress and improvement.
Ready to see how Grace Hill's PerformanceHQ platform can transform your employee engagement and elevate the resident experience?
Contact us today to learn more about strengthening your teams with PerformanceHQ!
More PerformanceHQ Tools and Insights
Why Multifamily Leaders Love PerformanceHQ
Multifamily Technology That Drives Performance
