Customer Support
“Using training in PerformanceHQ has saved our team time by allowing us to assign training based on groups and positions, which makes for a smooth process and ensures everyone gets assigned correctly.”
Anneli Joplin
Director of Learning Innovation
Setting the Scene
Camden Living is a leading name in the multifamily industry. Operating in several states — Arizona, California, Colorado, Florida, Georgia, North Carolina, Texas, Tennessee, and Washington, D.C. — they serve over 170 communities and more than 59,000 apartment homes across the United States.
With a mission rooted in “Living Excellence,” Camden Living is dedicated to delivering exceptional experiences to both residents and employees. Their teams work tirelessly to uphold the company’s values and exceed market expectations.
Training and development are essential to Camden Living’s operational success and service standards. Instrumental to their efforts is Anneli Joplin, Director of Learning Innovation. In her role, she leads enterprise-wide talent and learning initiatives across the organization, using digital training tools and immersive learning experiences that align with Camden’s business strategy.
Company Profile
Types of Assets Managed: Multifamily — garden style, high-rise, mid-rise, and single-family homes
Headquarters: Houston, Texas
Years in Business: 32
Number of Employees: 1,670
Camden Living’s partnership with Grace Hill is not a new one. For years, they have trusted Grace Hill’s training content to onboard, educate, and retain a high-performing workforce.
However, when Grace Hill introduced Training in PerformanceHQ, Anneli saw an opportunity to elevate and improve their approach to training and tracking across their large, geographically dispersed teams.
The Challenge
Managing training compliance at scale can be complex, especially for a company as large and diverse as Camden Living. Their teams are constantly onboarding new hires, promoting existing talent into new roles, and ensuring every employee has the knowledge they need to deliver on Camden’s “Living Excellence” mission. Although Camden Living has a well-developed and robust training program, they recognized gaps in their tracking processes that ensured consistency across locations.
Before upgrading their approach, Cynthia Hodder, a Learning Technologies Specialist and a key member of Anneli’s team, focused her attention on compliance training. And in her efforts, she recognized that they lacked a straightforward way to track training assignments or ensure that team members transitioning into new roles received updated learning.
Camden Living needed a way to enhance their visibility into the training compliance process, maintain high standards across multiple regions, and provide leaders with the insights they needed to coach, support, and hold their teams accountable. And Training in PerformanceHQ proved to be the exact solution for overcoming their challenges.
The Solution
In November 2024, Camden Living upgraded to Grace Hill’s Training in PerformanceHQ — a decisive move that marked a turning point in their compliance journey and improved their onboarding and safety training.
Drawn to the platform’s enhanced analytics, mobile accessibility, and ability to create and assign custom content, it was clear that PerformanceHQ could offer the clarity and control Camden Living needed to support their high standards.
Despite early concerns about the transfer of data feeds and process changes, especially with district coordinators managing new hires, Camden Living found reassurance in the expertise and support from Grace Hill.
The level of support and expert guidance gave Camden Living the confidence to proceed. And even when their team encountered a few technical challenges during the upgrade process, resolution was collaborative and efficient, ensuring end users experienced no disruptions during the transition.
“We aimed for a seamless transition into PerformanceHQ. And from the start, our Grace Hill Client Success Manager was an outstanding resource, providing invaluable guidance to align with our objectives, address our concerns, and assist us in navigating unique scenarios.”
- Anneli Joplin, Director of Learning Innovation
The Outcome
The results of Camden Living’s investment in PerformanceHQ have been transformative. With access to robust analytics, managers across the organization now have a clear, real-time view of their teams’ compliance status. This visibility has empowered leadership to communicate proactively about overdue courses and hold teams accountable for their progress.
One of Camden Living’s most noticeable outcomes has been the significant increase in visibility. “We have better visibility than ever before,” said Anneli. “And we love that PerformanceHQ gives the right people the right visibility — without adding noise from areas of the company they don't manage.”
By focusing on location-specific strategies and sending group reminders to management, Camden Living saw meaningful improvements in participation. Managers embraced that sense of urgency, which resulted in many team members catching up and led to the significant uptick in course completion.
Feedback on PerformanceHQ has been overwhelmingly positive. Team members praise the analytics, ease of navigation, and updated dashboard. Administrators particularly value the ability to assign training by group and role, which has streamlined onboarding and saved time.
“Since upgrading to PerformanceHQ, I’ve noticed remarkable enhancements,” Anneli adds. “Learners can easily locate compliance courses, the user interface is modern and user-friendly, the admin experience is enriched with insightful analytics, and the support from Grace Hill has been outstanding.”
For organizations looking to drive measurable improvement in training compliance and employee development, Camden Living’s story is a powerful example of what’s possible with the right tools and the right partner.
By upgrading to PerformanceHQ, Camden Living didn’t just modernize their training process; they created a culture of accountability and continuous improvement.
With proven content, innovative features, and a team that supports your success every step of the way, Grace Hill helped Camden Living deliver training excellence — coast to coast.
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