Customer Support
Rising material costs in every aspect of apartment management are affecting budgets, projects, development timelines, renovations, and preventive maintenance. It’s a situation like never before.
In addition to rising prices, product availability and delivery times from the supply chain management crisis are disrupting workflows – not to mention leasing and move-ins.
Watch our webinar on-demand where industry leaders from the supplier, operational, and development side of multifamily apartment management discussed the current situation, ways to navigate, and what could come next.
Guest Speakers:
- Paula Munger, AVP, Industry Research & Analysis, National Apartment Association
- Mike Brewer, COO, Radco Residential
- Michael Mangun, Maintenance Operations Advisor, WPM Real Estate Management, AMO®
Learning Objectives:
Explore more industry tools and insights here:
The Amenity Residents Complain About Most Is the One Keeping Them in Their Lease
Somewhere in your budget season, someone is going to pull up the amenity satisfaction scores, land on pet amenities sitting dead last, and ask why you’re still funding a dog run that residents apparently don’t even like. It’s a reasonable question if you’re only looking at one number. Pull a second one and the answer…
People, Product, Pricing, or Promotion? How to Diagnose an Underperforming Multifamily Property
I spent years as a regional property manager before I came to Grace Hill, so let me describe your August and you tell me how close I get. Move-ins are stacking up from a busy leasing season. Your teams are short-staffed, so you are covering roles that are not technically yours. There is a mystery…
82% of Operators Love Their AI. 56% of Residents Don’t.
Updated August 2026. Originally published September 2023. AI adoption in multifamily leasing stopped being a hypothetical a while ago. 89% of operators now have it running in production, which means adoption isn’t the interesting question anymore. Here’s the question that isn’t settled. Ask an operator how their AI is handling a sensitive resident conversation, and…