KingsleySurveys ACE Program

The definitive assessment for single properties or small commercial portfolios delivering a roadmap for increased tenant satisfaction and retention and higher property operational performance.

Powered By Best-in-Class KingsleySurveys

Offered within the Grace Hill Commercial Solution Suite, ACE Surveys carry all the benefits of KingsleySurveys and are designed to help property owners and operators better understand:

  • Overall satisfaction of tenants
  • Perception of commercial property amenities
  • Satisfaction with management, leasing, and maintenance
 service levels
  • Current needs and priorities of tenants
  • Renewal intent
  • Likelihood of community recommendation
ACE Surveys 1
Cost Efficient

Powered By Best-in-Class KingsleySurveys

Offered within the Grace Hill Commercial Solution Suite, ACE Surveys carry all the benefits of KingsleySurveys and are designed to help property owners and operators better understand:

  • Overall satisfaction of tenants
  • Perception of commercial property amenities
  • Satisfaction with management, leasing, and maintenance
 service levels
  • Current needs and priorities of tenants
  • Renewal intent
  • Likelihood of community recommendation
ACE Surveys 1

Web-based survey programs types:

  • Tenant Surveys: Customized surveys designed to identify, track, and improve key operational areas of performance.

  • ACE (Assessing the Customer Experience) Surveys: The definitive assessment for single properties or small commercial portfolios.

  • Employee Surveys: Helps companies achieve higher levels of employee engagement, leading to greater productivity, loyalty, and longer employee tenure.

  • Client/Investor Surveys: Designed to uncover client and investor perceptions, gather competitive intelligence, and compare to industry peers.

Measure What Matters. Drive NOI.

ACE provides baseline satisfaction metrics and is designed to objectively measure the quality of service delivery and building operations. The ACE program runs five times annually: February, April, June, September, and November.

 

Through ACE, you’ll get the actionable insights you need for better decision-making, leading to better NOI and operational performance. You’ll be able to:

 

  • Improve customer retention.
  • Bolster marketing and leasing efforts.
  • Elevate personnel and vendor performance. · Prioritize capital expenditures and property improvement plans.
  • Identify at-risk customers.
Tenant Satisfaction

Contact us for more information:

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