Customer Support
Reputation Management for Multifamily Professionals
Monitor, elevate, and safeguard your property’s brand—all starting at just $40/month.
As a property manager, you know blind spots in your online reputation are dangerous. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your online reviews, listings, and social sites, along with key metrics to help you understand overall performance.
How Grace Hill Helps You
Get Found
Optimize your online listings to rank higher in search and boost traffic to your property.
Build Trust
Respond efficiently to every interaction, allowing you to convert prospects and improve satisfaction.
Manage Your Message
Create a consistent online presence with templates, social publishing, and AI-powered analytics.
Protect Your Brand
Leverage AI to monitor sentiment and flag risks, helping you spot potential concerns and act quickly.
Proactively Respond to Reviews
Quickly personalize communications at scale.
- Centralize reviews from Google, Yelp, Facebook, Apartments.com, ApartmentGuide, ApartmentRatings, and Rent.com.
- Quickly personalize communications at scale with customizable templates and AI assistance.
- Leverage our sentiment analysis engine, Pulse, to extract valuable insights across locations, regions, and providers.
Simplify Social Media. Amplify Your Impact.
Easily respond to negative sentiment and social chatter.
- Quickly respond to negative sentiment and social chatter.
- Streamline your content publishing with AI response generation and bulk scheduling.
- Use natural language to “Ask AI Anything,” helping you instantly summarize and act on customer feedback.
"We choose Grace Hill because of its comprehensive and integrated approach to reputation management; it stood out as the best fit for our needs and provided a more holistic and efficient solution for managing our reputation across multiple properties.”
Karla Alfaro-Seda
Marketing Manager, Clarion Management
Own Your Online Presence with Precision
Ensure property information is always accurate and up-to-date.
Stop losing leads to outdated or incorrect property details. Our expert Listing Specialists ensure your information is always accurate, eliminating duplicates and optimizing for local SEO, so the right renters find you first.
Stay ahead of the competition, attract more prospects, and let us handle the heavy lifting while you focus on leasing success.
Avoid Risky Blind Spots
Don’t let a negative viral moment catch you off guard.
Negative feedback can spread like wildfire, and without the right tools, you might miss the warning signs. Our advanced AI enables real-time detection of risky reviews and social posts, helping you spot threats early and address issues before they escalate.
Your property’s online reputation matters. Don’t let a negative viral moment catch you off guard.
Benchmark Your Property Against Local Competitors
The Local Brand Visibility (LBV) score tracks your online presence in real-time, helping you inform strategic decisions and gauge satisfaction. The only benchmark weighted across 5 key areas:
Online Reviews
Social Posts and Comments
Listings
Search Results
Local Competitors
Reputation Management FAQs
Our proven implementation process is designed to help you launch faster, so you can begin managing and improving your reputation sooner. Our dedicated team of experts works with you every step of the way, allowing you to gather key credentials and location deliverables to ensure a seamless setup. From initial kickoff to launch, our goal is to have you fully operational in just 30 days!
Displaying a balanced mix of reviews, including negative and positive feedback, plays a critical role in building credibility for your property. Potential residents value authenticity and are more likely to trust a brand that acknowledges both the good and the bad. In fact, a mix of positive reviews highlighting your strengths, alongside thoughtful responses to negative concerns, enhances your reputation by demonstrating your commitment to resident satisfaction.
Grace Hill's Reputation Management platform helps you manage and respond to all reviews to boost your brand’s credibility, contributing to a stronger and more trusted reputation in the multifamily market. Learn more about the value of negative reviews!
We understand that responding to reviews can be overwhelming. Our add-on ReviewPro service is designed to take this burden off your shoulders and give your team back valuable time. Our team leverages client-provided templates and AI-powered generation to ensure your brand’s voice is consistently reflected in every response. We’ve got it covered, giving you peace of mind knowing your brand’s reputation is in expert hands.
Yes, our Local Brand Visibility (LBV) score allows multifamily organizations to compare their online presence with local and regional competitors, gaining valuable insights into how your property stands out in the market.
Unlike other scoring methods that focus solely on review ratings, LBV is the multifamily industry's only metric that combines reviews, social media engagement, local competitors, online listings, and search rankings to provide a comprehensive view of performance.
Plus, Grace Hill clients achieve even better benchmarking visibility by leveraging both the Kingsley Index and LBV score to see how your property stands out. Learn more about Grace Hill’s LBV score!
Own Your Online Reputation
Contact us today to learn how Grace Hill can streamline your marketing efforts!
Learn More About Grace Hill’s Full Suite of Solutions
Training
Complete multifamily training content developed by industry experts.
Policies
Industry-specific policies that empower your team and reduce risk.
Mystery Shopping
Get unbiased evaluations with programs that fit your needs.
Surveys
Gain actionable insights with comprehensive survey tools and trusted benchmarks.
Credentials & CECs
Attract top talent by investing in employee education and career development.