The Kingsley Index | Grace Hill

The Kingsley Index

The most comprehensive performance benchmarking database in the real estate industry

When it comes to analyzing and comparing commercial and multifamily real estate survey data, no one does it better than Grace Hill and KingsleySurveys. The Kingsley Index is the most comprehensive performance benchmarking database specific to the real estate industry. Compiled from over 35 years of analyzing the performance of industry leaders, our trusted index has become the industry standard for measuring tenant and employee satisfaction.

The Kingsley Index Has the Most Extensive Real Estate Benchmarks


Residents surveyed annually 


CRE stakeholders surveyed annually

5 of 6

Largest apartment managers


of largest global investment managers partner with Grace Hill

Customized Benchmarks

Accurate benchmarking is dependent on relevant data. Customize your Kingsley Index benchmark to allow you to compare results against other properties based on property type, asset class, geography, and more!

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Benchmarks By Property Type



Interior of large warehouse industrial building with parked fork


The modern medical building main entrance


mixed architecture styles commercial strip mall with brick paver parking


A large modern development of luxury flats in Auckland, New Zealand, with a hardwood facade.


Proactive email alerts keep you informed.

Actionable Performance Assessment

The Kingsley Index ensures a realistic and actionable assessment of your property and portfolio performance. Level-set, compare, and track property performance against industry standards with the most well-known and widely used performance benchmarks in the multifamily and commercial real estate industries.

Thomas Stanchak Director of Sustainability, Stoneweg

"If you lack a benchmark, your KPIs are unilateral, which diminishes the ability to create accountability for the outcomes. We believe when our work moves the trend of these scores up, it supports our goal of a high-quality living experience and will deliver the full value for our investors.”

Thomas Stanchak
Director of Sustainability

Florian Wnuck, GLP

"We moved from a finger-in-the-wind approach to one that was driven by more tangible facts and data. The KingsleySurveys team provides great support, ensuring that our team can get the most out of the results of the surveys."

Florian Wnuck
European Head of Business Development

Kingsley Excellence Awards

Recognizing the top performing properties and real estate organizations

Showcase your properties and celebrate top performance with a Kingsley Excellence Award! Each year, Grace Hill recognizes individual properties and companies with the highest overall satisfaction and provides the winners with everything they need to promote their achievement.

You work hard to give your residents and tenants the best experience possible at your properties. The Kingsley Excellence Awards provide the opportunity to share your achievements and gain industry-wide recognition for high performance.

See the Kingsley Excellence Elite 5, Top 100, and 100% Club Winners

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Top 100 Multifamily Properties

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Commercial Real Estate 100% Club

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Elite 5 Multifamily Companies

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Commercial Real Estate Elite 5

Ready to see how you stack up against the competition?

Contact our team of survey experts today!

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Studying data
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The Kingsley Index for CRE

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The Kingsley Index for Multifamily

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