When it comes to analyzing and comparing commercial and multifamily real estate survey data, no one does it better than Grace Hill and KingsleySurveys!
The Kingsley Index is the most comprehensive performance benchmarking database specific to the real estate industry. Compiled from over 35 years of analyzing the performance of industry leaders, our trusted index has become the industry standard for measuring employee, resident, and tenant satisfaction.
The Kingsley Index Has the Most Extensive Real Estate Benchmarks
7.3M
Residents Surveyed Annually
120k+
CRE Stakeholders
Surveyed Annually
5 of 6
Of the largest property management companies nationwide use KingsleySurveys.
80%
of global investment managers partner with Grace Hill.
Benchmarks Built For You
Accurate benchmarking hinges on the availability of relevant data. Customize your Kingsley Index benchmark to enable comparisons with other properties based on property type, asset class, geography, and more!
Benchmarks By Property Type
Office
Industrial
Medical
Retail
Multifamily
Level-Set, Compare, and Track Performance
The Kingsley Index provides a practical and insightful evaluation of your property and portfolio performance. It allows you to establish a baseline, make comparisons, and monitor property performance relative to industry standards using the most recognized and widely adopted benchmarks in the multifamily and commercial real estate sectors.
“"If you lack a benchmark, your KPIs are unilateral, which diminishes the ability to create accountability for the outcomes. We believe when our work moves the trend of these scores up, it supports our goal of a high-quality experience and will deliver the full value for our investors.”
Thomas Stanchak
Director of Sustainability at Stoneweg
“The results speak for themselves with improved satisfaction scores across all KPIs each year since we began. By measuring each stage of the resident lifecycle, we can hyper-focus on the key areas that build - or erode - satisfaction and create communities residents love to call home.”
Laurel Zacher
VP of Marketing & Customer Engagement at Security Properties Residential
Kingsley Excellence Awards
Recognizing the top performing properties and real estate organizations.
Showcase your properties and celebrate top performance with a Kingsley Excellence Award! Each year, Grace Hill recognizes individual properties and companies with the highest overall satisfaction and provides the winners with everything they need to promote their achievement.
You work hard to give your residents and tenants the best experience possible at your properties. The Kingsley Excellence Awards provide the opportunity to share your achievements and gain industry-wide recognition for high performance.
Congratulations 2024 Kingsley Excellence Awards Winners
Top 100 Multifamily Properties
100% Club Commercial Real Estate Properties
Elite 5 Multifamily Companies
Elite 5 Commercial Real Estate Companies
Benchmark your satisfaction results and see how you compare to the industry performance of your peers and competition!
Contact our team of survey experts today.
Resident Surveys
Reduce turnover with feedback collected from your resident lifecycle.
Tenant Surveys
Gain practical insights into the tenant experience on your properties.
Employee Surveys
Increase employee satisfaction and retention with Annual and Pulse Employee Surveys.
Client & Investor Surveys
Gauge perceptions, measure performance, and gather competitive intelligence.