Customer Support
Manage training, surveys, policies, reputation, and insights in one centralized performance platform.
Where Performance, People, and Property Insights Align
Grace Hill’s powerful solutions work together in PerformanceHQ to give you a single source of truth, helping you lead with clarity and act with confidence. For real estate leaders, that means no more flying blind, juggling logins, or managing performance in the dark. Now, you can ensure compliance, boost satisfaction, retain talent, and increase occupancy — all in one centralized platform.
Intelligence+
Intelligence+
Stop drowning in data! Intelligence+ brings your resident feedback to the surface — and tells you what to do next.
- Get powerful, automated insights without the headache.
- Optimize performance with actionable recommendations, helping you know where to focus.
- Boost efficiency, cut the busywork, and drive results with less effort.
Surveys
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Boost resident and employee satisfaction with unbiased assessments.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into built-in action plans that improve performance.
- Benchmark your property with the Kingsley Index™ and compete for prestigious awards and recognition.
Reputation Management
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Policies
Policies
Comprehensive policies and procedures that reduce risk.
- 1000+ pre-built, customizable policies designed to jump-start compliance.
- Trust that policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real time with our graphical compliance dashboard.
Mystery Shopping
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Training
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
Real Feedback from Real Clients
"Grace Hill's PerformanceHQ is an amazing platform. It takes our teams on a journey that is tailored to their specific needs and wants, with a built-in tour guide that is pushing them to succeed at every turn. We love it!"
Michael Johnson
Director of Training at AOG Living
"PerformanceHQ has been a seamless transition for our teams with a more user-friendly interface that has been able to enhance our team's efficiency and engagement. The addition of Gracie has also been a game changer in allowing our teams to provide self-help by quickly finding policies and procedures!"
Bryan Kulbacki CAM, CAPS
Training Director at Berger Communities
"Grace Hill is literally our one-stop-shop for all things learning and development. They have been instrumental in providing course content that meets current regulatory requirements. And without the help of Grace Hill's suite of performance solutions, we would be unable to respond to the ever-evolving landscape of our industry."
Diane Tidwell
Director of Property Management at Gumenick Properties
“I chose Grace Hill not only because of their industry specific platform - they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business and employs people who have been in property management positions.”
Christie Upp
Director of Training at Apartment Management Professionals
PerformanceHQ Includes Integrations That Enhance Efficiency
See how these additional solutions help your teams boost leasing, maintenance, and operations performance!
Virtual leasing and video tools that help leasing teams close leases faster, engage residents, and boost marketing efficiency.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
Analyze comps, optimize rents, and underwrite deals in seconds.
HelloData automates multifamily market analyses to provide leading insights into rents, concessions, and amenities, drawing on publicly sourced data from over 35 million units across 5 million properties nationwide.
Increase your team’s skills with convenient mobile maintenance training and certifications.
- Mobile maintenance training, available on any device.
- Access HVAC, Electrical, Plumbing, Appliance Repair & Maintenance courses created by trade professionals.
- Training available in Spanish for an inclusive development program.
- Help techs achieve and maintain the required EPA training and certifications.
From Data to Direction
See how PerformanceHQ can uncover the insights you’ve been missing. Talk to a Grace Hill expert today!