Customer Support
Introducing Intelligence+
Insights, recommendations, and action plans that drive real results.
Take the guesswork out of improving resident satisfaction.
Intelligence+ is a new prescriptive analytics solution within PerformanceHQ that turns your resident survey data into AI-powered insights and guided next steps. It not only shows you where to focus — it helps your team follow through with built-in action planning, so you can assign tasks and track progress all in one place.
Whether you're looking to reduce turnover, elevate service, or celebrate success, Intelligence+ makes it easy to turn resident feedback into measurable performance improvement.
AI-Summarized Insights
Tailored Recommendations
Built-In Action Plans
See Intelligence+ in Action!
“Intelligence+ saves me 40 hours per month in survey analysis.”
Welton McCrary
Director of Property Management at Perennial Properties
"I love how Intelligence+ turns data into action. The Gracie AI summary on the recommendations is a game-changer; it gives us clear, actionable guidance so we can confidently make improvements that boost resident satisfaction and performance across our portfolio. It's not just a report; it's a playbook for success."
Sara Perry
Director of Brand, Marketing & Customer Experience at HILLS Properties
“Intelligence+ gave us a clear, data-backed view of resident priorities, showing we needed to improve amenities at a specific community. We leveraged that insight to successfully justify and get a $100,000 capital improvements project approved."
Welton McCrary
Director of Property Management at Perennial Properties
Grace Hill makes it easy to go from data to direction.
Built right into PerformanceHQ, the Intelligence+ dashboard provides an intuitive overview of what’s working, what’s not, and what to do next. Whether you manage one property or an entire region, these built-in tools help you spot trends and take action.
Stop Sifting Through Spreadsheets
Intelligence+ offers AI-summarized insights with filters that highlight how your region, property, or category performance stacks up. Through Gracie, Grace Hill’s AI assistant, Intelligence+ also highlights key feedback from resident survey comments and organizes them into 13 predefined categories — helping you stay informed and act with confidence.
Category Insights Help Focus Efforts
Our solution organizes insights by performance category, so you can see exactly what is driving challenges or successes at your properties. Easily assess insights related to:
- Maintenance & Repairs
- Move-In Experience
- Communication & Responsiveness
- Community Management
- Resident Retention
- Prospect Impression
- Employee Engagement
- Leasing
- Compliance
- Training & Development
Turn Insights Into Impact
With Intelligence+, you’re never left wondering what to do next. Each insight comes with tailored recommendations, such as targeted training or operational adjustments, so your team can take meaningful action — without needing an analyst on staff!
Turn Recommendations Into Results
Insights are only useful if you take action. Intelligence+ includes built-in Action Plans, so you can quickly assign tasks, set deadlines, and track progress — all within PerformanceHQ.
