Customer Support
Data-Driven Insights That Improve Performance
For many multifamily apartment management companies, it has become increasingly difficult to gather resident feedback that matters. Going beyond basic satisfaction ratings and uncovering the drivers that make a difference in your overall customer experience is key.
Capture actionable insights on your customer experience throughout the resident lifecycle with prospect, move-in, work order, pre-renewal, and move-out surveys from Grace Hill!
Increase Renewals
Reduce Turnover Costs
Improve Net Operating Income (NOI)
Surveys Designed To Perform
KingsleySurveys are designed to increase response rates, decrease response times, and capture the critical data you need to assess your resident experience.
- Custom logo and email templates
- Consistent, engaging rating scales
- Intuitive branching options
Surveys That Appeal to More People
Your residents’ preferences vary, and so should your survey options! Our timely surveys can be sent via email and text/SMS messages to align with how your residents like to communicate.
Watch your response times and rates go up with this dual delivery method!
“We achieved success from the start implementing Grace Hill’s KingsleySurveys across our 50+ location portfolio. It worked as promised and from the start. It’s rare in today’s world what’s promised is delivered. The Grace Hill team delivered for us.”
Thomas Stanchak
Director of Sustainability at Stoneweg
“Grace Hill has helped us with our engagement surveys for several years, and helps us continuously improve on our processes and reporting. They are a wonderful team to work with and make what feels like a daunting task so easy.”
Angela Stavropoulos
HRIS Director at AIR Communities
“Customized survey questions have provided us with feedback that we can take action, identified training opportunities, and areas to celebrate wins, all at the click of a button.”
Kimberly Leriger
Regional Director of Operations at QuadReal
“KingsleySurveys adds a direct line of communication with our residents, applicants, and prospects and opens conversations we may never have had without them receiving the survey. This helps improve resident retention and brings additional value to our customer service strategy.”
Dominic Raffinello
Corporate Operations Manager at Latitude Property Management & Real Estate Services
"Using KingsleySurveys gives us real-time feedback on important milestones of the prospect and resident journey, including tours, move-ins, maintenance requests, and the move-out process."
Patricia DeGasperis
Regional Director of Operations at QuadReal
Our Survey Process Drives Results
Lean on multifamily industry experts to guide you through our proven 5-step survey process.
From securely transferring your resident data through survey setup and distribution to the final presentation and analysis of results, our experts have the tools and strategic recommendations you need to succeed!
Take the Pain Out of Data Transfers
Simplified Reporting and Analysis
KingsleySurveys extensive reporting is designed to link ratings to specific property performance areas so you know your best opportunity for improvement. Get professional looking, dynamic reports including:
- Report Summary
- Question Details Report
- Comments Report
- Rankings Report
- And More!
Learn how Stoneweg US employed resident surveys across their diverse portfolio to gain comprehensive insights into resident satisfaction.
Find out how KingsleySurveys can help you get more actionable feedback from your residents!
Request a personalized demo today.
Employee Surveys
Understand what matters most to your team and develop a culture where employees feel valued. By measuring what is working (or not working) in your company, you can proactively make changes that build employee loyalty, improve productivity, and protect your bottom line.
Tenant Surveys
Capture feedback on the tenant experience and drive portfolio performance with the CRE industry’s most trusted tenant survey program. Effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.
Client & Investor Surveys
Understand stakeholder sentiments and take action. Improve client relations and service offerings with unbiased insight into customer experience. Leverage survey data to gain a competitive advantage in the market and appeal to additional investors.
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