Customer Support
Increase Tenant Retention. Reduce Turnover Costs.
Without understanding your tenants’ actual perceptions, it is difficult to know where to focus your time, resources, and investment. KingsleySurveys can help you make decisions based on actionable data versus gut instinct.
Our industry-leading tenant surveys provide unbiased feedback so you can effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.
Tenant Surveys Designed to Benefit
Owners/Operators
Investment/Fund Managers
Property & Facilities Management Companies
REITS
Gain Actionable Insights on Overall Tenant Experience and Perception of:
Overall Areas
- NPS
- Space Needs
- Sustainability & ESG
Service Assessment
- Property Management
- Leasing & TIs
- Maintenance
Property Features
- Amenities
Tenant Surveys Raise Your ESG Standards and GRESB Score
Your Environmental, Social, and Governance (ESG) standards highlight your organization’s commitment to ongoing sustainability objectives. Responding to tenant sustainability priorities will improve tenant satisfaction and increase your GRESB score.
KingsleySurveys is a trusted GRESB partner with over 35 years of experience serving the commercial real estate industry. Our surveys can help you meet ESG reporting requirements and elevate your sustainability profile.
Tenant Survey FAQs
KingsleySurveys has been trusted for 35+ years to help real estate organizations seamlessly capture valuable insights and drive actionable feedback. Our proven process ensures your survey launch is smooth and successful. Plus, our team of experts works hand in hand with you to customize your survey content and set up distribution seamlessly. From kickoff to launch, we can typically have your new survey up and running within 45 to 60 days.
Our standard survey duration is 3-5 weeks but will vary based on survey type and property size. However, we understand that every property and organization is unique. Our industry experts can work with you to customize a survey program that aligns with your specific needs and goals.
"Having a high GRESB score is becoming more and more important as investors get savvy. They are not just looking at the bottom line. They want to know who they're doing business with. We can post our policy and survey implementations in our GRESB score. And that helps us differentiate ourselves from the market.”
Michael Aisner, RPA, LEED, AP
Senior VP of Property Management
RXR Realty
Generic Surveys Just Don’t Cut It!
Our dedicated commercial team can customize your survey questions and branding to fit your portfolio's needs.
Work with our experts for in-depth analysis of key findings, strategic recommendations, and next steps. Plus, we compare your results to the Kingsley Index industry benchmarks, providing the insights you need to drive portfolio performance.
Want to know what your tenants really think?
Contact our CRE experts to see how KingsleySurveys can help you turn feedback into action.
Resident Surveys
Providing a line of communication with your residents and prospects helps to improve resident retention and reduce vacancy rates. Elevate your customer service performance today by adding resident surveys to your strategy!
Employee Surveys
Understand what matters most to your team and develop a culture where employees feel valued. By measuring what is working (or not working), you can proactively make changes that build employee loyalty, improve productivity, and protect your bottom line.
Client & Investor Surveys
Understand stakeholder sentiments and take action. Improve client relations and service offerings with unbiased insight into customer experience. Leverage survey data to gain a competitive advantage in the market and appeal to additional investors.