Level the Playing Field
Grace Hill has removed the cost and administration barriers standing between small businesses and peak performance. Success Bundle is a powerful, technology-driven solution that helps companies with under 2,000 units and fewer than 10 properties drive retention, growth and overall property and portfolio performance.
Three Tools, One Powerful Solution
Success Bundle arms you with the three fundamental tools of property performance management: policies, training, and assessment. Working together, they create a powerful solution that enhances property performance and reduces risk.
- PolicyPartner Operating Procedures
- Vision LMS Training
- Validate Mystery Shopping

Raise Resident Satisfaction & Retention

Our data shows that the more Grace Hill property performance products a company uses, the higher resident satisfaction and other key performance indicators rise above the national average. Implementing multiple Grace Hill property performance management products increases:
- Renewal intention
- Annual turnover cost savings
- NPS scores
- Overall property performance

Outperform the Industry at Any Size
Using Grace Hill’s full Talent Performance Loop™, Gumenick Properties exceeded industry averages on six performance metrics in 2020:
- Overall Resident Satisfaction
- Overall Resident Impression
- Resident Renewal Intention
- Initial Experience – Leasing Staff
- Management – Overall Satisfaction
- Maintenance – Overall Satisfaction


The Elements of Success Bundle
PolicyPartner
PolicyPartner gives you powerful and easy-to-use tools for managing and distributing effective policies that strengthen operations, reduce liability risk and improve people and property performance.
- Streamlined policies, accessible from any device at any time
- Ready-to-use best-practice policies for the most critical processes
- Easy updates and employee acknowledgment
- Documented history for any litigation need


Vision
Vision is the essential learning management system (LMS) for property management professionals. It combines the industry’s largest courseware library with the most advanced administration tools to create a more engaging, personalized, and performance-driven online learning experience for everyone in the company.
- Results-driven, learning science-based courses, including Spanish versions, vetted by 500k learners
- Targeted best-practice support for critical roles like maintenance and leasing
- Intuitive, personalized and fully mobile responsive
- Easy-to-use onboarding resources to bring new employees quickly up to speed
Validate
Validate is a next-gen, digital-driven approach to mystery shopping that offers a vital window into employee and property performance. It’s a comprehensive, easy-to-administer solution that delivers an unsurpassed level of unbiased assessment to help raise resident satisfaction and improve community reputation.
- Easy-to-administer, under-the-radar mystery shopping for unbiased performance assessment
- Nationwide coverage from highly trained mystery shoppers
- Continuous programmatic scheduling – “set it and forget it,” for easy administration
- Targeted training focused only on areas of needed improvement

To find out how Success Bundle can help you elevate property performance, request a demo

Our Latest Thinking
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