Small Business Solution - Grace Hill

Small Business Solution

Property performance management for companies under 2,000 units

Level the Playing Field

Grace Hill has removed the cost and administration barriers standing between small businesses and peak performance. Success Bundle is a powerful, technology-driven solution that helps companies with under 2,000 units and fewer than 10 properties drive retention, growth and overall property and portfolio performance.

Three Tools, One Powerful Solution

Success Bundle arms you with the three fundamental tools of property performance management: policies, training, and assessment. Working together, they create a powerful solution that enhances property performance and reduces risk.


  • PolicyPartner Operating Procedures
  • Vision LMS Training
  • Validate Mystery Shopping
SMB Loop

Raise Resident Satisfaction & Retention

Renewal Intention-w

Our data shows that the more Grace Hill property performance products a company uses, the higher resident satisfaction and other key performance indicators rise above the national average. Implementing multiple Grace Hill property performance management products increases:


  • Renewal intention
  • Annual turnover cost savings
  • NPS scores
  • Overall property performance

Outperform the Industry at Any Size

Using Grace Hill’s full Talent Performance Loop™, Gumenick Properties exceeded industry averages on six performance metrics in 2020:


  • Overall Resident Satisfaction
  • Overall Resident Impression
  • Resident Renewal Intention
  • Initial Experience – Leasing Staff
  • Management – Overall Satisfaction
  • Maintenance – Overall Satisfaction
Resident Satisfaction

The Elements of Success Bundle


PolicyPartner gives you powerful and easy-to-use tools for managing and distributing effective policies that strengthen operations, reduce liability risk and improve people and property performance.


  • Streamlined policies, accessible from any device at any time
  • Ready-to-use best-practice policies for the most critical processes
  • Easy updates and employee acknowledgment
  • Documented history for any litigation need
policies 1


Vision is the essential learning management system (LMS) for property management professionals. It combines the industry’s largest courseware library with the most advanced administration tools to create a more engaging, personalized, and performance-driven online learning experience for everyone in the company.


  • Results-driven, learning science-based courses, including Spanish versions, vetted by 500k learners
  • Targeted best-practice support for critical roles like maintenance and leasing
  • Intuitive, personalized and fully mobile responsive
  • Easy-to-use onboarding resources to bring new employees quickly up to speed


Validate is a next-gen, digital-driven approach to mystery shopping that offers a vital window into employee and property performance. It’s a comprehensive, easy-to-administer solution that delivers an unsurpassed level of unbiased assessment to help raise resident satisfaction and improve community reputation. 


  • Easy-to-administer, under-the-radar mystery shopping for unbiased performance assessment
  • Nationwide coverage from highly trained mystery shoppers
  • Continuous programmatic scheduling – “set it and forget it,” for easy administration
  • Targeted training focused only on areas of needed improvement

To find out how Success Bundle can help you elevate property performance, request a demo


Our Latest Thinking

Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units

Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units    For the first time in Multifamily, there is an…

Getting the Most Out of Your Mystery Shops

In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping…

Assessing Leasing Performance in a Virtual World

New Validate Reporting Enhancements   Building leasing excellence in a virtual environment has been a top priority for Grace Hill this year. When COVID-19…

New Diversity, Equity & Inclusion (DEI) Training from Grace Hill

New Diversity, Equity & Inclusion (DEI) Training from Grace Hill   As the national conversation on DEI evolves and remains top of mind for…

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