Small Business Solution

Level the Playing Field

Grace Hill has removed the cost and administration barriers standing between small businesses and peak performance. Success Bundle is a powerful, technology-driven solution that helps companies with under 2,000 units and fewer than 10 properties drive retention, growth and overall property and portfolio performance.

Three Tools, One Powerful Solution

Success Bundle arms you with the three fundamental tools of property performance management: policies, training, and assessment. Working together, they create a powerful solution that enhances property performance and reduces risk.

PolicyPartner Operating Procedures
Vision LMS Training
Validate Mystery Shopping

Raise Resident Satisfaction & Retention

Our data shows that the more Grace Hill property performance products a company uses, the higher resident satisfaction and other key performance indicators rise above the national average. Implementing multiple Grace Hill property performance management products increases:

Renewal intention
Annual turnover cost savings
NPS scores
Overall property performance

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Outperform the Industry at Any Size

Using Grace Hill’s full Talent Performance Loop™, Gumenick Properties exceeded industry averages on six performance metrics in 2020:

Overall Resident Satisfaction
Overall Resident Impression
Resident Renewal Intention
Initial Experience – Leasing Staff
Management – Overall Satisfaction
Maintenance – Overall Satisfaction

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The Elements of Success Bundle

PolicyPartner

PolicyPartner gives you powerful and easy-to-use tools for managing and distributing effective policies that strengthen operations, reduce liability risk and improve people and property performance.

Streamlined policies, accessible from any device at any time
Ready-to-use best-practice policies for the most critical processes
Easy updates and employee acknowledgment
Documented history for any litigation needs

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Vision

Vision is the essential learning management system (LMS) for property management professionals. It combines the industry’s largest courseware library with the most advanced administration tools to create a more engaging, personalized, and performance-driven online learning experience for everyone in the company.

Results-driven, learning science-based courses, including Spanish versions, vetted by 500k learners
Targeted best-practice support for critical roles like maintenance and leasing
Intuitive, personalized and fully mobile responsive
Easy-to-use onboarding resources to bring new employees quickly up to speed

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Validate

Validate is a next-gen, digital-driven approach to mystery shopping that offers a vital window into employee and property performance. It’s a comprehensive, easy-to-administer solution that delivers an unsurpassed level of unbiased assessment to help raise resident satisfaction and improve community reputation.

Easy-to-administer, under-the-radar mystery shopping for unbiased performance assessment
Nationwide coverage from highly trained mystery shoppers
Continuous programmatic scheduling – “set it and forget it,” for easy administration
Targeted training focused only on areas of needed improvement

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“We have been partners with Grace Hill for over 15 years. It’s been exciting to see the new solutions they’ve added in the past couple of years. And how today, they’re helping us tie together our policies, training, and mystery shopping to support the performance of our employees and properties.”