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Getting Started

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Original question: Getting Started

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What browser should I use?

 

  • Google Chrome version 57 (or higher)
  • Mozilla Firefox version 47 (or higher)
  • Microsoft Edge version 17 (or higher)
  • Apple Safari versions (8 and 11) 

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

 

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution. 

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 What software do I need?

Including an appropriate browser version, ensure that your system meets the following software requirements:

  • Adobe Acrobat Reader 2017 (or higher)
  • Flash version 27 (or higher)
  • Screen resolution of 1200 x 1080 pixels (or higher)
  • If Pop-Up Blockers are activated, those from visionlms.com must be allowed for courses to load
  • A soundcard and speakers/headphones are needed to hear the audio features of the courses

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

 

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I create an account on my organization’s Vision site?

 

  1. In your browser, enter your organization’s Vision URL. (For example: gracehillvision.com/CompanyName)
  2. If your organization offers an option for you to create your own account, the option will display underneath the password field.
  3. Click Create an Account, and follow the prompts to create your own account.
  4. Select the option and follow the prompts to create your own account.

Note: If you don’t see the option to create your own account, contact your training administrator. Many organizations only allow administrators to set up Vision accounts for their learners.

 

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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Any firewall or proxy server information I should know?
  

If firewalls or other security devices are in place, please ensure traffic is allowed to and from the addresses below.

If your organization uses a proxy server, make sure the following domains are allowed as exceptions either client-side or on the proxy server itself. Any caching can cause erratic results and will seriously impact the employee’s training experience.

  • *.gracehill.com
  • *.visionlms.com
  • *.gracehillvision.com
  • *.ghscorm.com
  • *.vitalstream.com
  • *.docusign.com
  • *.youtube.com (required for Lunch & Learn Series)  

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I ensure I receive Grace Hill emails?

 

Your organization must allow emails from the following domains and email addresses:

  • *.gracehill.com
  • *.gracehillvision.com
  • *.visionlms.com

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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