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Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

By Andrew J. Nelson / August 29, 2023 / Comments Off on Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a recent whitepaper, Grace Hill reported on the results of an important academic study based on KingsleySurveys data showing that… Read More »

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Unlocking Success: The Guide to Attracting and Retaining Office Tenants

By Andrew J. Nelson / August 17, 2023 / Comments Off on Unlocking Success: The Guide to Attracting and Retaining Office Tenants

What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »

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How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

By Grace Hill / July 20, 2023 / Comments Off on How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

As a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn’t mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while maintaining efficiency. To do that, let’s look at five budget changes multifamily managers can make… Read More »

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How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences

By Grace Hill / July 10, 2023 / Comments Off on How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences

When budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We’ll explore five essential items you should consider including in your multifamily budget to provide an enjoyable… Read More »

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CRE Power Plays: How To Actually Maximize Tenant Satisfaction

By Grace Hill / June 23, 2023 / Comments Off on CRE Power Plays: How To Actually Maximize Tenant Satisfaction

Exploring the crucial connection between provider performance and tenant satisfaction   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »

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Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials

By Grace Hill / June 20, 2023 / Comments Off on Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials

As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers.  By obtaining industry-specific credentials, such as a Certified Apartment Manager (CAM) or Certified Apartment Portfolio Supervisor (CAPS), rental housing professionals can enhance their… Read More »

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Intersectionality, Ableism, and Breaking the Glass Ceiling

By Alycia Anderson / May 22, 2023 / Comments Off on Intersectionality, Ableism, and Breaking the Glass Ceiling

People are complex, with multi-faceted attributes that make up who they are. Disability is included in this, but disability is also just one part of a person’s identity — a part that plays a role in shaping who they are but does not by any means define them solely. “Why do we see disability differently… Read More »

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chat gpt multifamily real estate

ChatGPT in Multifamily: What Property Managers Should Know

By Amelia Woolard / May 18, 2023 / Comments Off on ChatGPT in Multifamily: What Property Managers Should Know

Everywhere you turn, people are talking about ChatGPT. The tool is the fastest-growing app in history, earning 100 million users after just two months on the market. Love it or hate it, ChatGPT is a highly disruptive technology that will forever change how we use artificial intelligence to get things done.  If you’re wondering where… Read More »

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Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

By Grace Hill / January 9, 2023 / Comments Off on Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »

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Risks of Over-Training: How to Establish a Healthy Learning Culture

By Grace Hill / July 1, 2022 / Comments Off on Risks of Over-Training: How to Establish a Healthy Learning Culture

Employees Thrive With Thoughtful, Strategic Training Schedules Well-balanced training keeps apartment employees sharp and ready to advance their careers. Successful apartment operators find that managing employee training can be as important as managing their assets. Over-training employees is ruining company culture and driving up turnover and recruiting costs. Fortunately, we can combat overtraining by acknowledging… Read More »

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The Link Between Hoarding and Fair Housing (Updated 2023)

By Grace Hill / March 1, 2019 / 0 Comments

People who suffer from hoarding are protected under fair housing law and are entitled to reasonable accommodations.

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Opioid Epidemic in Multifamily

Combating the Opioid Epidemic in Multifamily Settings (Updated 2023)

By Grace Hill / June 28, 2018 / 0 Comments

Opioid addiction is contributing to a decline in overall life expectancy in the US.

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