When it comes to analyzing and comparing multifamily survey data, no one does it better than Grace Hill and KingsleySurveys. The Kingsley Index™ is the most comprehensive performance benchmarking database specific to the real estate industry. Compiled from over 35 years of analyzing the performance of industry leaders, our trusted index has become the industry standard for measuring prospect, resident, and employee satisfaction.
The Kingsley Index is the most extensive benchmark available to the property management industry, with over 7 million residents surveyed annually and data from over 100 companies, including 5 of the 6 largest apartment managers.
Forecast Resident Retention
Identify Operational Gaps
Define Marketing Strategy
Prioritize Property Investments
Accurate benchmarking is dependent on relevant data. Customize your benchmark to allow you to compare results against other properties based on property type and quality, geography, size, and more!
Actionable Performance Assessment
The Kingsley Index ensures a realistic and actionable assessment of portfolio performance. Level-set, compare, and track property performance against industry standards with the most well-known and widely used performance benchmark in the multifamily industry.
"If you lack a benchmark, your KPIs are unilateral, which diminishes the ability to create accountability for the outcomes. We believe when our work moves the trend of these scores up, it supports our goal of a high-quality living experience and will deliver the full value for our investors."
Director of Sustainability
Kingsley Excellence Awards
To be featured in the Kingsley Excellence Award Top 100 or Elite 5, winners must exceed Grace Hill’s Kingsley Index for overall satisfaction the prior year.
Top 100 and Elite 5 Winners Recognized for Superior Performance
Highest Resident Overall Satisfaction Scores
Top-Performing Across Main Client Tiers
Ready to take a closer look at KingsleySurveys?
Contact our team of survey experts today!
Resident Survey Program
Capture actionable insights on customer experience throughout the resident lifecycle with prospect, move-in, work order, pre-renewal, and move-out surveys from Grace Hill!