Data-Driven Insights That Improve Performance
For many multifamily apartment management companies, it has become increasingly difficult to gather resident feedback that matters. Going beyond basic satisfaction ratings and uncovering the drivers that make a difference in your overall customer experience is key.
Capture actionable insights on customer experience throughout the resident lifecycle with prospect, move-in, work order, pre-renewal, and move-out surveys from Grace Hill!
Surveys Designed To Perform
KingsleySurveys are designed to increase response rates, decrease response times, and capture the critical data you need to assess your resident experience.
- Custom logo and email templates
- Consistent, engaging rating scales
- Intuitive branching options
Surveys That Appeal to More People
Your residents’ preferences vary, and so should your survey options!
Our timely surveys can be sent via email and text/SMS messages to align with how your residents like to communicate.
Watch your response times and rates go up with this dual delivery method!
"Using KingsleySurveys gives us real-time feedback on important milestones of the prospect and resident journey, including tours, move-ins, maintenance requests, and the move-out process."
Patricia DeGasperis
Regional Director of Operations
QuadReal
Our Survey Process Drives Results
Lean on multifamily industry experts to guide you through our proven 5-step survey process.
From securely transferring your resident data through survey setup and distribution to the final presentation and analysis of results, our experts have the tools and strategic recommendations you need to succeed!
Take the Pain Out of Data Transfers
Dynamic Reporting and Analysis
KingsleySurveys’ extensive reporting is designed to link ratings to specific property performance areas so you know your best opportunity for improvement. Get dynamic reports including:
- Report Summary
- Question Details Report
- Comments Report
- Rankings Report
"We achieved success from the start implementing Grace Hill’s KingsleySurveys across our 50+ location portfolio. It worked as promised and from the start. It’s rare in today’s world what’s promised is delivered. The Grace Hill team delivered for us."
Thomas Stanchak
Director of Sustainability
Stoneweg
Hear more from Thomas Stanchak in this KingsleySurveys Success Story!
Stoneweg US understands that measuring what matters makes all the difference. See how they use surveys to deepen insight and unlock asset value in this success story.
Find out how KingsleySurveys can help you get more actionable feedback from your residents!
Request a personalized demo today!
Renter Preferences Survey Report
In partnership with the National Multifamily Housing Council (NMHC), Grace Hill’s KingsleySurveys conducts an annual landmark survey of renter preferences with participation from leading firms in the multifamily real estate industry.
With insight from more than 221,000 renters, covering a wide range of topics such as future rental behavior, lease decision factors, communication, and more, it’s an important tool for decision-making.
Survey Programs for Multifamily Property Management
Resident surveys programs by KingsleySurveys are built to provide a line of communication with your residents and prospects, helping to improve resident retention and reduce vacancy rates. Elevate your customer service performance today by adding resident surveys to your strategy!
Download and share this short flyer to learn more about our resident survey program with KingsleySurveys!