Employee Silence: What You Don’t Know Can Hurt You - Webinar
Video Library


Impact of Employee Silence: What You Don’t Know Can Hurt You

Companies have been dealing with high turnover and resignations as employees returned to work following the COVID-19 pandemic. Today, employees are prioritizing their well-being and leaving organizations for work environments that better fit their needs.

When employees move on, it can leave a gap in roles and relationships that affect company culture and attitudes. This can lead to employee disengagement and a new phenomenon called “silent quitting.”

This session will help you understand why these employee behaviors exist, offer expertise on how to change it, and advise on what individuals can do to promote better work environments.

Learning Objectives:

Discuss the “silent quitting” phenomenon and highlight warning signs.

Understand the business impact of disengaged employees.

Learn what today’s employees crave and how top organizations meet those needs.

Empower individual changes that promote retention and engagement.


Jessica Fern-Kirkland Headshot in front of window

Jessica Fern-Kirkland

Sr. Director of Multifamily Product Management

Jessica Fern-Kirkland has been innovating and disrupting the multifamily industry for 14 years and is currently Grace Hill's Senior Director of Multifamily Product Management. Doubling as a national speaker and strategist, Jessica is passionate about organizational leadership and fearless failure.


Jen Piccotti

Chief Learning Officer, Swift Bunny

Jen Piccotti got her start in property management in 2000 and has spent the last two decades listening to, learning from, and finding solutions for multifamily residents, employees, and executives. As the Chief Learning Officer of Swift Bunny, she has the opportunity to connect the dots between data, performance, and progress. She enjoys sharing her unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.


Clint Pulver

Motivational Speaker

Clint Pulver is a professional keynote speaker, author, musician, pilot, and workforce expert. Known as the leading authority on employee retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as the Undercover Millennial. Business Q Magazine has featured him as a “Top 40 Under 40,” and, as a professional drummer, he has appeared in feature films and on America’s Got Talent. In 2020, Clint won an Emmy Award for his short film “Be a Mr. Jensen,” which tells the story of how a single moment in time — and one particular mentor — can change the course of a life.

Explore more industry tools and insights here:

10 Ways to Ask for Apartment Reviews and Encourage Feedback

By Grace Hill | June 12, 2024

Apartment reviews are a good thing, and there are many ways to ask for them. Whether you launch a formal campaign or just send a simple note following a completed service request, the point is to encourage your residents to become more comfortable (and willing) to leave reviews. In fact, encouraging residents to share apartment… Read More »

How to Skyrocket Your Leasing Success Using Reputation Management

By Grace Hill | May 30, 2024

It’s no secret that reputation management is critical to the leasing process. Renters rely heavily on online reviews and opinions before deciding to lease. For that reason, reputation should be at the forefront of any multifamily business, large or small. More importantly, if actively managed, it can also be a powerful resident acquisition and retention… Read More »

Why Online Reputation Management Matters In Multifamily Happy beautiful couple using computer while sitting on the couch at home.

3 Important Reasons Your Online Reputation Matters In Multifamily

By Grace Hill | May 28, 2024

Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase.  Most of us (95%) read reviews before making a purchase, and 58% will actually pay more for a product, service, or experience with stellar ratings.  This buying behavior is no… Read More »

How to Make Your Online Reputation Soar in Property Management

By Grace Hill | May 20, 2024

Online reputation management, or ORM, is a growing area of interest for property management, so many people are starting to ask the question: What is ORM, and why does it matter?  Online reputation management is how companies protect and improve their reputations. It has become an increasingly important tool for property managers who want to… Read More »

Tenant Engagement is Just as Vital in Warehouses

By Andrew J. Nelson | May 6, 2024

In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by… Read More »

Business handshake and business people, soft focus, vintage tone

The Art of Followership: The Truth About Leading Effectively

By Grace Hill | May 1, 2024

When you hear the term “followership,” it’s easy to associate it with social media followers. However, it extends far beyond that realm. Followership encompasses the role individuals play within a team structure, operating under the guidance of a leader within their organization. Understanding how to contribute as an effective follower is crucial to your team’s… Read More »

What Every Property Manager Needs To Know About Electronic Signatures

By Grace Hill | April 29, 2024

In today’s digital world, trust and security are paramount. Whether you’re signing a contract or sending a sensitive document, ensuring its authenticity and integrity is crucial to protect your business. This is where secure, electronic signatures come in. Electronic signatures can play a pivotal role in verifying the signer’s identity and preserving the document’s integrity.… Read More »

What You Need To Know About Fair Housing Laws And Social Media

By Grace Hill | April 22, 2024

All of your questions regarding social media in the workplace are finally answered.

Scroll to Top