Customer Support
The next evolution of KingsleySurveys is here! Occupant Surveys in PerformanceHQ help commercial real estate leaders understand how employees and day-to-day building users experience their workplace. Capture meaningful feedback on comfort, health, well-being, workplace experience, and building performance to support Sustainability goals, strengthen certifications, and create environments where people thrive.
Turn Occupant Feedback Into Measurable Building Performance
Your building may meet operational standards, but how do occupants actually experience it every day?
Occupant Surveys give voice to the people who spend the most time in your spaces. By collecting feedback from a broader audience than Tenant Surveys, they generate more data points and a larger sample size, providing a more comprehensive view of building performance and workplace experience.
From comfort and indoor environmental quality to well-being and productivity, Occupant Surveys uncover the insights needed to make informed decisions, improve outcomes, and create spaces where people thrive.
Powered by PerformanceHQ, Occupant Surveys turn feedback into action—helping organizations enhance workplace experiences while advancing Sustainability goals and certification efforts.
Designed for Sustainability and Workplace Leaders
Whether you're pursuing certifications, evaluating workplace performance, or supporting employee retention initiatives, Occupant Surveys provide the insights needed to make informed decisions and are ideal for:
Sustainability & ESG Leaders
Chief Operating Officers
Asset Managers
Property Owners
Workplace Experience Teams
Commercial Property Operators
Gather Insights That Matter Most
Better workplace experiences lead to better business outcomes. Occupant Surveys uncover the insights organizations need to improve employee satisfaction, productivity, retention, and sustainability performance.
Support Certifications With Confidence
Many of today's leading Sustainability and wellness certifications require occupant feedback as part of the evaluation process. Grace Hill Occupant Surveys help organizations streamline the process while gathering the data needed to support:
Our team utilizes approved question libraries and certification-aligned methodologies to ensure surveys collect the information required for compliance, reporting, and building performance validation.
Built for Commercial Real Estate
Occupant Surveys are specifcally designed for commercial real estate environments, including office, medical office, mixed-use, retail, and industrial. Unlike generic workplace surveys, our methodology is tailored to the needs of commercial property owners, operators, and sustainability teams.
Backed by more than 40 years of commercial real estate survey expertise, Grace Hill helps organizations benchmark performance using the Kingsley Index™ to understand how occupants truly experience their buildings.
From Feedback to Action
Collecting feedback is the first step. PerformanceHQ transforms survey results into clear, actionable insights through:
Intelligence+
Leverage AI-powered recommendations and next-step guidance to prioritize actions and improve outcomes faster.
AI-Powered Dashboards
Explore results through dynamic, AI-powered dashboards that help uncover trends, themes, and opportunities across properties and portfolios.
Built-In Action Plans
Create and assign improvement initiatives directly from survey findings to drive accountability and measurable progress.
Why Occupant Surveys Matter
Building performance is ultimately measured by the people who experience it. Occupant Surveys help organizations improve employee satisfaction, productivity, and retention while supporting sustainability goals, certification requirements, and smarter operational decisions.
The result is stronger building performance, enhanced asset value, and better outcomes across the portfolio. The bottom line? When people have a better experience inside your building, organizations achieve better outcomes across their portfolio.
See How Occupants Experience Your Building
Gain the insights needed to improve workplace experiences, support Sustainability goals, and create healthier, higher-performing environments.
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