Customer Support
Author Biography
Lisa Ford
Lisa Ford, PMP, CXS, is Senior Director of Mystery Shopping Services at Grace Hill, where she leads the team that supports the multifamily mystery shopping programs. An operations and customer experience leader with more than 20 years of experience, she is based in the Dallas-Fort Worth area.
Contributions
Originally published September 6, 2023 Key Takeaways Digital mystery shopping tests how your leasing team responds when a prospect reaches out online. Renters don’t wait. 78%… Read More »