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The Power of Video Mystery Shopping

Posted on October 26, 2017

Jorge Caicedo
Hand holding tablet with video frame and play button. Video marketing, online cinema. Modern flat illustration, flat design elements for web banners, web sites, infographics. Vector illustration

Validate is Grace Hill’s integrated mystery shopping product.  Video mystery shopping is one of many options that Validate provides to evaluate a person or team’s performance on the job. You may choose from a variety of shops when ordering, including in-person, online, phone, and video shops. 


Video mystery shopping provides visual evidence of curb appeal and model home condition, as well as employee appearance, demeanor and conversation with the customer. It’s a powerful teaching tool and eliminates “he said, she said” responses to performance evaluations. Here’s real footage from a video mystery shop:



With Validate, post-assessment training is automatically assigned utilizing Grace Hill’s best-in-class training courseware. Assessments and training course assignments are stored and tracked to complete the employee training loop.

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