Validate is Grace Hill’s integrated mystery shopping product. Video mystery shopping is one of many options that Validate provides to evaluate a person or team’s performance on the job. You may choose from a variety of shops when ordering, including in-person, online, phone, and video shops.
Video mystery shopping provides visual evidence of curb appeal and model home condition, as well as employee appearance, demeanor and conversation with the customer. It’s a powerful teaching tool and eliminates “he said, she said” responses to performance evaluations. Here’s real footage from a video mystery shop:
With Validate, post-assessment training is automatically assigned utilizing Grace Hill’s best-in-class training courseware. Assessments and training course assignments are stored and tracked to complete the employee training loop.