Customer Support
Author Biography
Terra McVoy
Terra McVoy is a personable and adaptable professional with a strong passion for literacy, education, and the arts. With over 15 years of experience in project management, programming, customer service, professional writing, and team leadership, she brings a unique blend of creativity, strategy, and collaboration to every endeavor.
Terra’s expertise spans team management, interdepartmental coordination, instructional design, client and board relations, content creation, and event planning. Known for her ability to build strong teams, streamline operations, and create engaging, high-quality experiences, she thrives in fast-paced, high-intensity environments—always approaching challenges with empathy and thoughtful problem-solving.
Contributions
Rules for assistance animals must apply to all animals in your community.
How to handle accommodation requests for service and assistance animals – they are not pets!
A reminder of how important it is to handle assistance animal accommodation requests properly.
tips for conducting applicant screening in a way that complies with fair housing law.
Employers can maintain a drug-free workplace and prohibit the use of marijuana by employees.
Addressing the confusion regarding marijuana in the workplace & maintaining a drug-free workplace.
Follow these guidelines to ensure your screening policies are in line with HUD guidance.
Documentation is extremely important when dealing with accusations of discrimination.
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