Critical Conversations for Leaders - Grace Hill
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Critical Conversations for Leaders

The ability to embrace uncomfortable conversations, navigate conflict, and communicate effectively are critical skills for effective leadership and necessary for employee development.

Join Jessica Fern-Kirkland to learn her critical skills of “proactive confrontation,” which enable leaders to lean into healthy conflict and critical feedback to embrace tough employee conversations.

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CRE KPIs measurement avoid mistakes

KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid

By Grace Hill | January 25, 2023

Are your KPIs delivering the accurate and actionable insights you need to improve business performance?   Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds as to what you should measure and why. But if you’re not careful, your KPIs… Read More »

Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

By Grace Hill | January 9, 2023

The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »

Top 10 Tips for Effective Employee Training and Development

By Grace Hill | December 8, 2022

For all the work that goes into attracting qualified candidates, it’s natural to feel tapped out when it comes to expanding or improving your employee training and development programs. However, take note because there are important changes you can make that require minimal effort to implement.  While many factors are at play in retaining top… Read More »

Concept of cyber security, information security and encryption, secure access to user's personal information, secure Internet access, cybersecurity.

The Importance of a Strong and Secure Password

By Stephanie Anderson | September 15, 2022

You may think that having a strong, secure password for your online accounts is obvious, but not everyone follows cybersecurity guidelines when it comes to creating passwords. Every year, research firms collect data on the most commonly used passwords. And year after year the data show that, in general, people are using the same weak,… Read More »

Beyond Compliance: Accessibility in Multifamily

By Alycia Anderson | August 22, 2022

In the multifamily industry, we have all heard of the Americans with Disabilities Act (ADA). We have policies in place for it. It is referenced, stated, and explained in our training courses, onboarding materials, and development plans. And we all understand we have a social and legal responsibility to uphold the ADA in our business.… Read More »

Words Matter graphic, with examples of seemingly innocuous phrases that are not inclusive

What You Say Matters: Using Inclusive Language in Multifamily

By Stephanie Anderson | August 11, 2022

Our words directly and indirectly impact the people who hear or read them. Upon a recent review of hundreds of apartment community websites across the U.S., the common choice of verbiage — used over and over again — may shock you.  While not intentional, the words used to describe an apartment community, its amenities, and… Read More »

Award Winning Properties: A Roadmap for Success

By Grace Hill | July 19, 2022

On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year.   The BOMA conference is not only an opportunity for professional development and networking but also a time when commercial… Read More »

Grace Hill Partners With NAA to Celebrate Apartment Careers Week

By Paul Bergeron | July 11, 2022

Grace Hill is excited to participate in the much-anticipated RPM Careers Week created by the National Apartment Association beginning July 18. Never has there been a time when honoring and celebrating residential property management professionals was so important. While the apartment industry is thriving, firing on all cylinders, and rental demand is through the roof,… Read More »

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