Customer Support
It’s not always what you say, it’s how you say it. Your maintenance team expects you to provide expert guidance. They also want to be reassured that joining your company was the right decision. A hint of uncertainty in your onboarding can have them looking elsewhere and jumping ship.
Join Grace Hill’s Stephanie Anderson, Senior Director, Communications & Social Media, and our panel of industry experts featuring Mark Vanderhoof, Director of Maintenance Content, Grace Hill, Inc.; Tara Samuels, Founder & Chief Networking Officer, A.M.P.; Paul Rhodes, Director of Maintenance Operations, The Life Properties; and Adrian Danila, Regional Director of Maintenance, Lessen. In this webinar you’ll discover:
- How to make your employees feel “seen & heard” from day one
- Simple exercises to convey appreciation and improve employee retention
- Strategies to create a visible and momentous career path
- Practical solutions designed to solve the maintenance labor shortage
Explore more industry tools and insights here:
The Power of Partnership: What Retail Developers Can Learn from Live-Work-Play Projects
You can help foster a culture of civility and respect in your workplace.
6 Must-Have Leadership Skills: How to Create a Culture of Respect in Property Management
You can help foster a culture of civility and respect in your workplace.
Creating Lasting Value: How Smart Upgrades Drive Commercial Portfolio Performance
Tenant satisfaction isn’t just a checkbox — it’s a cornerstone for attracting new tenants and retaining current ones, which in turn strengthens the property’s performance and value. However, knowing where to start can be challenging. Tenant surveys are one of the most effective ways to pinpoint what’s working and where improvements are needed. Tailored surveys…