It’s not always what you say, it’s how you say it. Your maintenance team expects you to provide expert guidance. They also want to be reassured that joining your company was the right decision. A hint of uncertainty in your onboarding can have them looking elsewhere and jumping ship.
Join Grace Hill’s Stephanie Anderson, Senior Director, Communications & Social Media, and our panel of industry experts featuring Mark Vanderhoof, Director of Maintenance Content, Grace Hill, Inc.; Tara Samuels, Founder & Chief Networking Officer, A.M.P.; Paul Rhodes, Director of Maintenance Operations, The Life Properties; and Adrian Danila, Regional Director of Maintenance, Lessen. In this webinar you’ll discover:
- How to make your employees feel “seen & heard” from day one
- Simple exercises to convey appreciation and improve employee retention
- Strategies to create a visible and momentous career path
- Practical solutions designed to solve the maintenance labor shortage
Explore more industry tools and insights here:
How to Overcome Maintenance Challenges Amid Skilled Labor Shortages
A Q&A With Traveling Facilities Operations Specialist Erica Counts Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into an old friend from high school. Twenty years after graduation, Erica Counts and I were… Read More »
Putting People First: How To Create An Employee-Centric Culture
When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to better productivity, innovation, and, ultimately, business success. As a property management company that specializes in… Read More »
What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping
How digital mystery shopping can help improve your property’s online conversions. Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management relies… Read More »
Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery
The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a recent whitepaper, Grace Hill reported on the results of an important academic study based on KingsleySurveys data showing that… Read More »
Unlocking Success: The Guide to Attracting and Retaining Office Tenants
What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »
How to Budget in Multifamily: 5 Changes To Reduce Operational Costs
As a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn’t mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while maintaining efficiency. To do that, let’s look at five budget changes multifamily managers can make… Read More »
How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences
When budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We’ll explore five essential items you should consider including in your multifamily budget to provide an enjoyable… Read More »
CRE Power Plays: How To Actually Maximize Tenant Satisfaction
Exploring the crucial connection between provider performance and tenant satisfaction Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »
