Customer Support
As a property management professional, you know that a positive resident experience will increase renewals, but it can be difficult to know where to focus your efforts to really “move the needle.” Because so many things impact resident satisfaction, even the most experienced leader can struggle to know where to start.
But you don't have to figure it out alone! Grace Hill's surveys deliver actionable insights into what matters most to your residents, often revealing opportunities for targeted training or policy improvements. Plus, our experts partner with you to analyze the data and turn it into a clear plan for boosting satisfaction — and renewals.
Grace Hill clients with multiple solutions see up to 13% increase in resident renewal intention!
Training
Policies
Surveys
Mystery Shopping
Reputation Management
How would a 13% increase in renewal affect your business?
Clients who stack multiple Grace Hill solutions together create a cycle of improvement within their company that translates to real cost savings and software ROI. Start with resident surveys for feedback on what they see as your property’s strengths and weaknesses. Use these insights to do more of what residents like and fix the things they don’t with employee training, assessments, and policies that help guide onsite staff. Grace Hill can help you uncover opportunities for growth and profitability in your multifamily organization!
Calculate Your Potential Savings Now
Clients with multiple Grace Hill products report increased renewal intention that translates into substantial annual turnover cost savings! Enter your portfolio’s unit count and current renewal rate below to calculate your potential turnover cost savings when you use multiple Grace Hill solutions.
Based on National Average Turn Cost of $4000 provided by Multifamily Insiders (includes estimates for lost rent, maintenance/repairs, personnel, and marketing costs).
Create a Cycle of Improvement With PerformanceHQ
One platform with all the tools you need to boost renewals.
Grace Hill’s award-winning PerformanceHQ unifies training, policies, surveys, reputation management, and mystery shopping into one AI-powered platform with centralized analytics and personalized dashboards that turn scattered data into actionable insights—helping you make faster, smarter decisions to elevate performance and boost NOI.
- Survey residents at every milestone to gauge current sentiment.
- Leverage trusted multifamily course content to train your team.
- Collect policy acknowledgments after training is complete.
- Connect mystery shopping assessments with short courses to address skill gaps.
- Leverage online feedback to uncover gaps and training opportunities.
"Having Training and Policies under PerformanceHQ gives us a centralized platform where our employees can go to find anything they need. It helps our training team, HR team, operations, and our onsite teams."
Lindsey Palmer
Vice President of Training at Horizon Realty Advisors
"PerformanceHQ gives our teams full-scale visibility into performance — all in one place."
Mary Sheets
Vice President of Talent & People at Dayrise Residential
"Grace Hill’s products are intentional, helpful, and designed to make our teams better."
Welton McCrary
Director of Property Management at Perennial Properties
"For anyone considering upgrading to PerformanceHQ — don’t hesitate, don’t overthink it. Get on the demo and see what it can do for your business."
Jessica Dodge
Director of Employee Development at Harbor Group
"Through listing to our residents, we've improved the living experience for a whole lot of individuals and families who rent from us and made our communities more valuable. Maintaining a good community reputation through quality service to your residents improves NOI through reduced loss-to-lease, lower total vacancy loss, and avoiding unnecessary turn costs. Applying conservative assumptions, the improvement in NPS over time is likely generating an additional $50-$60 million in value for our investors."
Thomas Stanchak
Director of Sustainability at Stoneweg
Connected Data. One Platform.
PerformanceHQ is Grace Hill’s award-winning platform that consolidates multiple solutions, empowering you to reduce risk, develop talent, boost efficiency, and improve property-level outcomes — ultimately strengthening your entire portfolio.
Intelligence+
Intelligence+
Stop drowning in data! Intelligence+ brings your resident feedback to the surface — and tells you what to do next.
- Get powerful, automated insights without the headache.
- Optimize performance with actionable recommendations, helping you know where to focus.
- Boost efficiency, cut the busywork, and drive results with less effort.
Surveys
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Boost resident and employee satisfaction with unbiased assessments.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into built-in action plans that improve performance.
- Benchmark your property with the Kingsley Index™ and compete for prestigious awards and recognition.
Training
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
Mystery Shopping
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Policies
Policies
Comprehensive policies and procedures that reduce risk.
- 1000+ pre-built, customizable policies designed to jump-start compliance.
- Trust that policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real time with our graphical compliance dashboard.
Reputation Management
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Realync Virtual Leasing
Realync
Virtual leasing and video tools to close leases faster.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
