Customer Support
At AMC Delancey Group, employee retention is key. As a small property management firm, they recognize the importance of investing in their team. They rely on Visto, Grace Hill’s partnership with the National Apartment Association Education Institute (NAAEI), to access cost-effective Fair Housing and leasing courses for their team.
Watch these videos to hear Ishea Shepherd, Assistant Vice President, describe how their commitment to consistent training helps boost their team’s confidence and overall performance.
Consistency Is Key
In the past, training varied based on who delivered the information, leading to inconsistencies across the AMC Delancey team. Hear Ishea Shepherd describe how Grace Hill helped transform their onboarding process by ensuring every associate receives consistent, accurate training.
Knowledge Builds Confidence
In this video, Ishea Shepherd shares how consistent training through Grace Hill has boosted her team’s confidence. With reliable, standardized education, her associates are better equipped to manage their properties and ensure resident satisfaction.
Connected Data. One Platform.
PerformanceHQ is Grace Hill’s award-winning platform that consolidates multiple solutions, empowering you to reduce risk, develop talent, boost efficiency, and improve property-level outcomes — ultimately strengthening your entire portfolio.
Intelligence+
Intelligence+
Stop drowning in data! Intelligence+ brings your resident feedback to the surface — and tells you what to do next.
- Get powerful, automated insights without the headache.
- Optimize performance with actionable recommendations, helping you know where to focus.
- Boost efficiency, cut the busywork, and drive results with less effort.
Surveys
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Boost resident and employee satisfaction with unbiased assessments.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into built-in action plans that improve performance.
- Benchmark your property with the Kingsley Index™ and compete for prestigious awards and recognition.
Training
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
Mystery Shopping
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Policies
Policies
Comprehensive policies and procedures that reduce risk.
- 1000+ pre-built, customizable policies designed to jump-start compliance.
- Trust that policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real time with our graphical compliance dashboard.
Reputation Management
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Realync Virtual Leasing
Realync
Virtual leasing and video tools to close leases faster.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
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