Customer Support
The ability to embrace uncomfortable conversations, navigate conflict, and communicate effectively are critical skills for effective leadership and necessary for employee development.
Join Jessica Fern-Kirkland to learn her critical skills of “proactive confrontation,” which enable leaders to lean into healthy conflict and critical feedback to embrace tough employee conversations.
Explore more industry tools and insights here:
What Is the Best Leasing Agent Certification?
National Apartment Leasing Professional (NALP) certification can help you learn more about leasing, enhance your selling skills, and advance your career.
Tenants Love the Lobby. Here’s What Actually Keeps Them.
Picture the last property tour you walked a prospective tenant through. You probably started in the lobby. Good lighting, clean finishes, maybe a coffee bar. Everyone loves the lobby. Nobody on that tour asked to see the mechanical room. But six months after move-in, that tenant isn’t thinking about the lobby. They’re thinking about why…
The Amenity Residents Complain About Most Is the One Keeping Them in Their Lease
Somewhere in your budget season, someone is going to pull up the amenity satisfaction scores, land on pet amenities sitting dead last, and ask why you’re still funding a dog run that residents apparently don’t even like. It’s a reasonable question if you’re only looking at one number. Pull a second one and the answer…