Customer Support
The pandemic caused many renters to reevaluate their housing priorities, whether it was teleworking triggering moves, digital nomads looking to join a flexible membership club, pet amenities dog owners won’t rent without, or the insatiable appetite for more packages.
Beyond national trends, there are several market-level nuances affecting renter preferences. National data paints an overall picture for the industry, but it is vital for operators to keep a finger on the pulse of each individual market in their portfolios, too, as trends vary by market.
Please enjoy Apartment.com’s webinar, “The Data is in the Details: An Inside Look at What Renters Like, Love and Can’t Live Without,” with invited guests Grace Hill, NMHC, and Lincoln Property Company, where industry insiders provided a comprehensive look at the features and community amenities that renters can’t live without, how much they are willing to pay for them, and what matters most during their home search.
Guest Speakers:
- Sarah Yaussi, Vice President of Business Strategy at NMHC
- Margette Hepfner, COO, Residential Management, Lincoln Property Company
- Jagan Arumugham, Senior Director, Head of Analytics & Data Science at CoStar Group
- Katie Jeffirs, Sr. Survey Team Manager, Grace Hill, Inc.
Get the Industry’s Go-To Report for Apartment Resident Insights
During the session, our panelists unpacked the data trends and themes from the 2022 NMHC/Grace Hill Renter Preferences Survey Report, which captures nationwide data on amenity preferences, lease decision factors, apartment search processes, and much more. Purchase your copy today to get instant access to 221,559 resident responses across 79 metro areas and 4,564 professionally managed communities.
Explore more industry tools and insights here:
10 Proven Ways to Improve Property Management Training in Multifamily
Effective property management training is the cornerstone to building a knowledgeable, engaged team that drives success for your communities and reduces employee turnover. However, for all the work that goes into attracting qualified candidates, it’s natural to feel tapped out when it comes to expanding or improving your employee training and development programs. In today’s…
Weeks to Hours: AI Sentiment Analysis (and Why Dialect Matters)
Organizations collect thousands of open-ended survey comments every year, but turning that feedback into insights has traditionally taken weeks of manual work. AI sentiment analysis for surveys changes that by using natural language processing to analyze tone, themes, and patterns across large volumes of feedback in hours instead of weeks. I learned a lesson about…
Multifamily Employee Onboarding vs Orientation: Why Both Matter for Retention
Orientation and onboarding are often used interchangeably, but they represent two distinct stages of the employee experience. Understanding multifamily employee onboarding — and how it differs from orientation — is essential for building strong teams and improving employee retention. And everyone in the organization, not just HR, needs to understand the difference. Multifamily employee onboarding…