Customer Support
Multifamily Training & LMS
Award-winning industry-specific training content for multifamily teams that deserve the best.
Training multifamily teams is hard. You don't have to do it alone!
With changing regulations and high employee turnover, it’s harder than ever to support your team and make them successful. And because 2 out of 3 employees¹ say they are likely to leave in the next year due to lack of skills development opportunities, it's more important than ever to invest in your team.
Grace Hill is trusted by more than 2,400 companies, so you can be confident that you’ll have what you need to educate employees and reduce risk in your organization. Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most – satisfying residents!
Retain Top Talent
Improve Performance
Stay Compliant
Manage With Ease
Award-Winning LMS Software
American Business Awards®
2024 Customer Education LMS - Stevie Gold
“Grace Hill's training is the best in real estate.”
- American Business Awards
Give Your Employees a Better Training Experience and Boost Performance
- Boost retention with short courses that fit into busy work days.
- Engage employees with interactive training content in a variety of formats.
- Support a diverse team with Spanish-language courses and translation tools.
- Add topic-specific training with optional Elective Bundles.
Top Choice for Leading Multifamily Trainers
355,000
Learners using Grace Hill Training annually
4.5 Million
Course completions annually
556 Million
Training hours annually
Comprehensive Content Library
Grace Hill covers all the multifamily topics important to your business. You’ll never worry about outdated training content — we monitor industry and regulatory changes, so you don’t have to!
- Fair Housing*
- Sexual Harassment
- Tax Credit Compliance
- Risk & Crisis Management
- Human Trafficking
- Leasing & Sales Skills
- Virtual Leasing
- Customer Service
- Leadership Development
- Diversity, Equity & Inclusion
- Emotional Intelligence
- Basic to Advanced Maintenance Skills
- Safety Series
- Industry Partner Content
State-specific Fair Housing regulations are complicated! Grace Hill’s Fair Housing courses are approved by the Texas Department of Housing & Community Affairs (TDHCA) and Virginia's Department of Professional & Occupational Regulation (DPOR), and we manage the renewals — so you’ll stay compliant!
Introducing SkillCat
Increase your team’s skills with convenient mobile maintenance training and certifications.
“Grace Hill is literally our one-stop-shop for all things learning and development. They have been instrumental in providing course content that meets current regulatory requirements. And without the help of Grace Hill’s suite of performance solutions, we would be unable to respond to the ever-evolving landscape of our industry.”
Diane Tidwell
Director of Property Management at Gumenick Properties
“Grace Hill is an extraordinary platform for training and development that can really impact your bottom line and reduce risk.”
Lori Agudo
Director of Training & Talent Development at Royal American Management, Inc
“Being able to have a video library for team members to review anytime they need has been very convenient and saves time, and now we don't have to pull regional managers away from other important responsibilities.”
Julia Balmaceda
Human Resource Manager at Busboom Group
"I chose Grace Hill not only because of their industry-specific platform — they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business and employs people who have been in property management positions."
Christie Upp
Director of Training at Apartment Management Professionals, LLC
Be Your Team’s Training and Development Hero
Onboard new team members while developing long-term employees with virtual or instructor-led training and self-paced online assessments. Grace Hill has the content and platform you need to enhance your team’s performance!
Customizable To Fit Your Needs
- Use our course builder to add your own content to our courses for a tailored learning experience.
- Host virtual instructor-led training with integrated Zoom conferencing.
- Keep your team sharp with recurring courses, boosters, and refreshers available anytime, anywhere.
- Automate course assignments for your team by position, location, or a custom group.
Did You Know Employee Turnover Directly Impacts Resident Turnover?
Tenured staff know the history of their community and build relationships with residents, which improves everyone’s experience. In fact, 1 in 4 properties with low staff turnover achieved 70% resident retention. Calculate your company’s annual resident turnover cost using our Resident Turnover Cost Calculator today!
Stress-Free Training Is Possible!
Managing your team's training doesn't have to be frustrating! With ongoing admin training and personal support, you'll have the tools you need for success.
- Automate user management by connecting your HRIS.
- Simplify user login with SSO user authentication.
- Deliver pre-built or custom performance reports — without crunching the data.
- Improve compliance with automated training reminders and assignment notifications.
Access trusted courses through PerformanceHQ, our new technology platform.
Personalized Employee Dashboards
Promote compliance with personalized dashboards where employees can easily see required, newly released, and recommended training in a single view. Plus, they can access their training "favorites" without having to search. Include company announcements, social feeds, videos, and more!
Awards and Leaderboards
Make training fun and rewarding with achievements and recognition! Performance broadcasting features like milestone awards and dynamic leaderboards provide added incentives that encourage learners to participate and engage.
Compliance Tracking Dashboard
Capture training compliance performance in real time without running a report! Quickly drill down into the data to highlight training compliance performance for specific properties, positions, or individuals.
Bring Training and Policies Together
Set your team up for success by connecting your Training and Policies together in PerformanceHQ! Seamlessly tie courses with established policies that meet industry standards. Plus, you can easily collect secure, digital policy acknowledgements after training is complete!
Training FAQs
Many multifamily operators have portfolios that span multiple states, so Grace Hill's training and policies are generally based on federal regulations and are not state-specific.
However, we do offer some content that is designed to meet state-specific requirements, like our Human Trafficking course, our state-specific Sexual Harassment content, and state-specific Fair Housing approvals from Virginia's Department of Professional & Occupational Regulation (DPOR) and Texas Department of Housing & Community Affairs (TDHCA).
Yes! Grace Hill is an NAA Alliance partner and our Training platform includes more than 40 NAAEI-approved courses. These courses can count for 50% of the annual CECs required to maintain NAA credentials. In fact, with an average cost of $120 per CEC, Grace Hill’s Training can save you up to $500 per year! Calculate your savings here.
We recognize that technology plays a pivotal role in improving operational efficiency, streamlining training, and enhancing the resident experience. As you evaluate opportunities to integrate systems, you may wonder if it’s possible to simply add Grace Hill’s training or policies to your PMS. Although there are benefits to reducing your tech stack, you don’t want to sacrifice crucial functionality in the process. PerformanceHQ offers advanced learning and policy management features that are not available in any PMS available today, which is why we only provide our best-in-class content through our easy-to-use platform.
Rest assured that PerformanceHQ will not burden your staff with complicated software. The intuitive interface is easy to learn and use and has a single login to access training, policies, and more! Plus, its powerful assignment engine saves admin time and ensures employees get the training and policies they need to be successful and compliant. We continually review and update content as regulations change so you can be confident that your training is current, accurate, and comprehensive. Best of all, those content updates are automatic, eliminating the manual process of modifying content kept in a disparate PMS system.
Grace Hill’s award-winning training goes beyond the basics, providing the rental housing topics and features you need to grow your team’s skills, save valuable time, and mitigate risk at your properties.
Download the Training Brochure
Have you experienced the best training in the industry? Download our brochure or request a demo to see what you've been missing.
Looking for Credentials & CEC's?
We can help! Visto helps individuals take control of their careers with National Apartment Association Education Institute (NAAEI)-approved CECs and credentials like CALP, CAM, CAPS, and more.
Get your team on the path to training excellence today!
Let’s chat about how Grace Hill's Training Solutions can help get you there.
Looking for Client or Technical Support?
Find answers to common questions by visiting our support center.
Learn More About Grace Hill’s Full Suite of Solutions
Policies
Industry-specific policies that empower your team and reduce risk.
Mystery Shopping
Get unbiased evaluations with programs that fit your needs.
Surveys
Gain actionable insights with comprehensive survey tools and trusted benchmarks.
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
Credentials & CECs
Attract top talent by investing in employee education and career development.
1. *Workplace Intelligence, 2022
2. *Society for Human Resource Management, 2022