Customer Support
Sparks Microlearning Courses
Fast, Focused Training Your Team Will Love!
Make learning more flexible, effective, and tailored to real-world scenarios! Sparks microlearning delivers quick, TikTok-style videos on real-world situations that keep your team sharp and ready — without disrupting their day.
Your employees deserve training that is engaging, relevant, and easy to apply. Grace Hill’s Sparks microlearning courses deliver short, focused lessons on real-world situations that multifamily professionals face every day. These 2-5 minute lessons fit seamlessly into busy schedules, helping employees sharpen skills, reinforce knowledge, and boost property performance.
Spark Inspiration With Every Course
Provide your teams with bite-sized, engaging videos that can be assigned individually or used within your custom courses to deliver impactful training in just a few minutes!
Business Ethics: When Free Isn't Ethical
Understand the fine line between a thoughtful gift and an ethical issue in the workplace. This Spark course explores how accepting gifts from vendors, no matter how small, can influence your decisions and be perceived as a conflict of interest. You will learn the importance of checking your company's gift policy and when it's necessary to say no.
Best Practices: Is This a Safe Place to Live
Learn the best way to respond when a prospective resident asks about community safety. This Spark course will teach you how to avoid making guarantees that could create legal liability, while still highlighting the proactive measures your property takes. You'll discover how to answer this common question confidently and professionally, without putting yourself or your company at risk.
“The feedback we’ve gotten from our onsite learners and trainers is that they love the microlearning environment. Everyone’s busy, and being able to get information in bite-sized chunks is so helpful.”
Lindsey Palmer
Vice President of Training at Horizon Realty Advisors
“Sparks microlearning for real-time training and compliance is imperative. Those short, to-the-point lessons are exactly what our teams need.”
Mary Sheets
Vice President of Talent & People at Dayrise Residential
Customer Complaints: Turning Lemons Into Lemonade
Discover how to effectively handle resident complaints and turn a negative situation into a positive one. This Spark course will teach you the importance of active listening, taking detailed notes, and offering solutions that align with company policy. You'll learn how to respond quickly and professionally to keep residents happy and build a strong, loyal community.
Curb Appeal: What's It All About?
Learn why curb appeal is so crucial for making a great first impression on prospective residents. This Spark course will walk you through all the elements that make your community stand out, from immaculate landscaping and clear signage to overall cleanliness. You’ll discover how to create an inviting atmosphere that makes people want to call your community home.